Backup to disk on a NAS is often going offline

[Jens_J_nsson]

When backing up to disk on a NAS the drive in BE is often going offline, even though the NAS is accessible by other programs.

Does anyone have an idea how to keep the "Backup to disk" drive online all the time ?

I'm using a lot of time setting the drive to online and controlling that the backup is actually running.
There's no problem setting the drive to online what I find strange, because why do the drive then go offline ?

Everything seems to be configured correct according to this: http://seer.support.veritas.com/docs/243971.htm

Hope anyone can help!

Thanks in advance,

Jens Jonsson

[Deepali_Badave]

Hello,

If a volume containing the backup to disk folder backup is being used and it reaches maximum capacity, the job will abort and be reported "failed". The backup to disk folder will set to offline.

Files with a *.BKF extension are created during backups in the backup to disk folder. If the volume where the backup to disk folder resides reaches maximum capacity, during a backup job, the *.BKF file will be corrupted and must be deleted before it is used for backup or restore operations.

Data in the *.BKF file will not be accessible, for previous backup jobs too, that is; if the backup job which made the drive reach its maximum capacity was an append job, and there were previous successful backups done to this back to disk folder, then that data will not be accessible. For this reason, precautionary measures is recommended.

This may help prevent the backup to disk folder from becoming corrupt due to a disk full condition. For more information regarding Windows 2000 disk quotas, see the Microsoft Article ID: Q183322 ( http://www.microsoft.com ).

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[Jens_J_nsson]

Maximum capacity is not reached. Maximum capacity is set to 5 times more space that is used at the moment.

Every job run has run perfectly. There's no indication in any log files that something is wrong. Drive just go offline between backupjobs.

Any ideas what to check ?

Thanks in advance

:) Jens

[Deepali_Badave]

Hello,

Please refer the following technote:

An error message "The Backup-to-Disk folder is offline" is displayed after moving the backup folder to another drive and also if it has been deleted accidently

http://seer.support.veritas.com/docs/237815.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.