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BackupExec Remote Agent Crashes Unexpectedly

Adam_Curry
Not applicable
Hello,

After upgrading to the 10.1 implementation of BackupExec w/ CPS, we have one server in which the BackupExec Remote Agent crashes.

We have tried re-installing the agent to no avail.


Here is the error in the Event Viewer:

Event Type:Information
Event Source:Application Error
Event Category:(100)
Event ID:1004
Date:4/25/2006
Time:8:50:53 AM
User:N/A
Computer:
Description:
Reporting queued error: faulting application beremote.exe, version 10.1.5629.20, faulting module bedssql2.dll, version 10.1.5629.13, fault address 0x0002d6a9.


Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 65 72 ure ber
0018: 65 6d 6f 74 65 2e 65 78 emote.ex
0020: 65 20 31 30 2e 31 2e 35 e 10.1.5
0028: 36 32 39 2e 32 30 20 69 629.20 i
0030: 6e 20 62 65 64 73 73 71 n bedssq
0038: 6c 32 2e 64 6c 6c 20 31 l2.dll 1
0040: 30 2e 31 2e 35 36 32 39 0.1.5629
0048: 2e 31 33 20 61 74 20 6f .13 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 32 64 36 61 39 02d6a9
1 REPLY 1

priya_khire
Level 6
Hello,

Does the problem occur after the upgrade? Ensure that the remote agent service on both the media server as well as the remote server is running under the local system account.

Also upgrade to SP 1 for 10d on the media server. Reinstall the remote agent after the upgrade to SP1.Here is the link for the download:

http://support.veritas.com/docs/282818

Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

Regards.