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BackupExec appliance 3600 R4 enable RDP fails

Hello all

We try to enable the RDP session for a backupexec appliance 3600R4 and we have an error on the conection.
The steps that we are following are:
On a power shell (version 4), installed on a windows server 2012:

1. enable-psremoting
2. set-item wsman:\\localhost\Client\TrustedHosts -value "*" –force
3. enter-pssession -computername 172.27.188.87 -credential mx-lrs1-b002\administrator -configurationname appliance
4. enable-remotedesktop

But when we put the last command, we receive this error:

error.JPG

 

Can you help us with this?
Thanks in advance...

1 Solution

Accepted Solutions
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Accepted Solution!

Re: BackupExec appliance 3600 R4 enable RDP fails

You will need to apply this Microsoft hotfix: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4103715

and then reboot your appliance. RDP should then work as usual.

I'd also recommend checking out this info:

https://www.veritas.com/support/en_US/article.100043526 - How to use the Backup Exec Appliance “Exchange” program

as all BE R2/R3/R4 3600 appliances are now out of support and pose a risk to your backup strategy should one completely fail (eg hardware failure).

View solution in original post

1 Reply
Highlighted
Accepted Solution!

Re: BackupExec appliance 3600 R4 enable RDP fails

You will need to apply this Microsoft hotfix: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4103715

and then reboot your appliance. RDP should then work as usual.

I'd also recommend checking out this info:

https://www.veritas.com/support/en_US/article.100043526 - How to use the Backup Exec Appliance “Exchange” program

as all BE R2/R3/R4 3600 appliances are now out of support and pose a risk to your backup strategy should one completely fail (eg hardware failure).

View solution in original post