08-20-2013 07:28 AM
I'm running Backupexec 2010 R2 on Windows SBS 2008 .
I had an issue that was causing backupexec services to fail. I posted a thread and got some great feed back and ultimatly fixed the issue by repairing the backupexec DB . That thread is here https://www-secure.symantec.com/connect/forums/backup-exec-2010-services-fail-begin
So now Backupexec starts fine, Although I am having issues completing jobs due to the "logon account". Its Hit and Miss, some jobs finish others don't.
When I run a test on the job it automaticly fails due to the logon account ( Screenshot attached). Reading http://www.symantec.com/business/support/index?page=content&id=TECH140935 it says to go ahead and run the job instead of testing. Which I did, and the job completed fine .
I've read through out the Knowledge Base and tried several different things to go about fixing this .
I'm stumped here. I was able to complete a job just fine, but my daily differential job fails with
Final error: 0xe0009b61 - The logon account that was provided does not have valid credentials. Ensure that the user name and password are correct, and then try again. Final error category: Security Errors
Any input would be greatly appreciated. Below are some screenshots ive attached to make sure everything is in order.
My Default Logon account.
Services
Account Properties
Thanks
Solved! Go to Solution.
08-21-2013 09:04 AM
Found the issue.
Verified the jobs resource credentials . Made sure it was using the BESA account.
That's why some jobs failed others didn't.
Hope this will help somone in the future
08-20-2013 07:35 AM
Could you try and change that System Logon Account to LSWVN\BESA and make it default as well.
08-20-2013 07:38 AM
Additionally from the logon accound manager you should be able to edit the accounts... Verify that the passwords for the accounts are correct by reintering them .. You would then need to restart services..
08-20-2013 09:50 AM
Also, I recommend upgrading to Backup Exec 2010 R3 sp3. The download for BE 2010r3 and the Service Pack 3 upgrade can be found here: http://www.symantec.com/docs/TECH66724
08-20-2013 10:41 AM
I have BESA set as default. So the system login account shouldnt matter? The services start fine, which means the login account that the service is using is fine. Right?
I'm able to do a Full backup of one of my other servers.With the same Backexec im having these issues with. Can also run a test fine.
When it comes to my Daily differential, job status stays in queue for 15 hours before " Failing due to logon account " . I'm not sure it stays in the queue that long because thats about how long it was until I viewed backupexec again.
I've checked / changed all password.
08-20-2013 04:33 PM
Try creating a new differential job and run the backup again.
08-21-2013 01:15 AM
What data are you backing up? If it involves any GRT data, then yes, the System Logon Account is queried as well. Hence, it is better if you change it.
08-21-2013 07:45 AM
I have created a new differential job. This one is backing up to a external drive, instead of a tape .
Still no luck. Fails.
So the " System Logon Account " is queried aswell as BESA account?
I've changed the password to my System Logon Account in Active Directory, But I'm still unable to edit or make any changes to that account due to password failure.
I see there is an option to " Replace " The System logon Account, Would that be a good way to go?
Here is a screenshot
In this case, the username is JoeMay. Since I am unable to access the account after changing the password. Should I delete the account and re make one? If so, what would the steps be?
I was under the impression that all was needed was a BESA account.
Thanks for everyones input!
08-21-2013 09:04 AM
Found the issue.
Verified the jobs resource credentials . Made sure it was using the BESA account.
That's why some jobs failed others didn't.
Hope this will help somone in the future