Backups Keep failing with 33152,57665,34113 as the error id's

[Jimmy_O_Brien]

My backups keep failing with the following error codes in my event log with 33152,57665,34113.

When i search the fourms i get a lot of advice for the above codes but i am not sure what i should start with and what step i should take.

Please advise

[Sharvari_Deshmu]

Hello,

Please elaborate the problem?

What backups are you taking?Are you backing up any remote servers?

Do you get these errors on the device?Please paste the exact error message that you receive from the job log?

Are you backing up exchange or SQL database?

Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Jimmy_O_Brien]

Sharvari

a few facts.

Server = Windows 2003
Tape Library HP-MSL5026 with 2 Drives
Backup Exec 9.1
All Tapes are new

I have 2 backup jobs per night, using the 2 drives. I am backing up remote servers, that include 5 sql servers and 1 exchange server.

The following are the error messages in the event log for last night.


Job ended: 09 August 2005 at 01:15:32
Completed status: Failed
Final error: 0xa00084f9 - A communications failure
has occurred between the Backup Exec job engine and
the remote agent.
Final error category: Resource Errors


Backup - \\SLIGO-EXCHANGE1\Microsoft Exchange Mailboxes Storage device
"COMPAQ 3" reported an error on a request to write data to media.
Error reported:
The request could not be performed because of an I/O device error.

33152
Adamm Mover Error: Write Failure!
Error = ERROR_IO_DEVICE
Drive = "COMPAQ 3"
{9D0C74B5-A79A-4480-93CE-9FE8F7E331D3}
Media = "DLT000050"
{592A15F1-0B5B-4B76-A7C7-6B55CCD896F3}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)


57665
Storage device "COMPAQ 3" reported an error on a request
to write data to media.Error reported:
The request could not be performed because of an
I/O device error.
.

33152
For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Storage device "COMPAQ 3" reported an error on a request to
write data to media.

Error reported:
The request could not be performed because of an I/O device error.
For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

34113
Backup Exec Alert: Job Failed
(Server: "SLIGO-BACKUP") (Job: "Daily Full Backup 2") Daily Full Backup 2
-- The job failed with the following error: Database Query Failure - see job log for details.
For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

34113
Backup Exec Alert: Job Failed
(Server: "SLIGO-BACKUP") (Job: "Daily Full Backup 1") Daily Full Backup 1 --
The job failed with the following error: A communications failure has occurred
between the Backup Exec job engine and the remote agent.
For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

[Sharvari_Deshmu]

Hello,

This seems to be a device related problem.

I
please check whether the device is "tested" in the list below, if yes then please install latest veritas drivers from the link below:
HCL for Robotic library:
http://support.veritas.com/docs/271383

HCL for stand alone drives:
http://support.veritas.com/docs/271382

VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only) http://seer.support.veritas.com/docs/273853.htm

If not tested then please install latest manufacturers and then verify the result.

II
Please check whether the SCSI target id of the tape and changer is between 2 and 5.

Also the target SCSI ID of the changer should be less than the tape drive.

Also please check the device configuration with the help of the technote below:

How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0

http://support.veritas.com/docs/255501




Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.Message was edited by:
Sharvari Deshmukh

[Jimmy_O_Brien]

Another problem,

When i went to install the Backupexec Device Driver Installer (20050115) I am told that the installation has been interuppted.

i get the following error in the event log

Event ID 11708
Product: VERITAS Device Driver Install --
Installation operation failed.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

[Heath_Richardso]

Hi

Did you try and install the "Backupexec Device Driver Installer" remotely? I had the same problem but when I physically logged onto the server and installed it all went fine

Hope this helps
HR

[Amruta_Purandar]

Hello,

Please let us know if the above mentioned solution has helped resolve the issue.

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.