Bengine crash when is Verifying the Dupplicate to Tape of Exchange 2010

[Joaquin_A_]

Hi, Bengine crash every time when is verifying the Dupplicate to Tape of Exchange 2010.

this is the error 1000 from event viewer in windows 2008 standard r2:

"Faulting application name: bengine.exe, version: 14.0.1798.114, time stamp: 0x50f1e8e1
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xe06d7363
Fault offset: 0x0000000000009e5d
Faulting process id: 0x69c
Faulting application start time: 0x01ce6442be31ce13
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 7a19dfdf-d220-11e2-87d9-001b78bbab0a"

This happen just with this server (exchange) . I got a case with symantec support but they even don't figure it out whats going on.

If some one knows what is the problem, I'll appreciate your help.

We got BackUp exec 2012 version 14.0 rev. 1798 (64 bit) with all the hotfixes.

Thanks

[CraigV]

Hi,

Have you recreated the duplicate stage and tried this again?

Thanks!

[Jaydeep_S]

Is this a standalone Media Server or you have Enterprise server option installed. Also, are you duplicating from a Disk to Tape or De-dup to Tape. Could you try to duplicate the backup to a different B2D folder and see if you get a crash.

Could you please DM or email me the case number so that I could try and analyze the crash dumps.

[Joaquin_A_]

Hi, yes I already tried that and the same problem.

[Joaquin_A_]

It is a stalone server, I'm duplicating from disk to tape.

I can try to duplicate from disk to disk, I´ll tell you what happen.

case number: 04435700

how can I get the crush dump file from BE?

[lmosla]

Hello Joaquin A. 

the doc here explains how to create crash dumps  http://www.symantec.com/business/support/index?page=content&id=TECH72068

[Joaquin_A_]

Hi, below is the most recent crash dumps:

https://mirage.egnyte.com/publicController.do?folderName=20130614&fileName=8a26e01ab90049a0

The .zip files are the crash dumps.

thanks for your help.

Regards,