Solved: ERROR: Failed to extract /var/tmp/VRTSpbx_9371754/...

nbustarter380 · ‎06-17-2015

Hi All,

I am getting an error while trying to upgrade an AIX client to 7.6.0.1 before upgrading to 7.6.0.3. The error and install log are shown below.

Do you wish to continue? [y,n] (y) y

Running preinstall checker...

ok nb_7601_hotfix_auditor: No potential for regression of hotfixes or EEBs was detected.

Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install RS6000/AIX6 client.

This package will install NetBackup client 7.6.0.1.

Enter the name of the NetBackup master server : master.server

Would you like to use "" as the configured

name of the NetBackup client? [y,n] (y) y

Client binaries are located in /u01/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/RS6000/AIX6.

Saving client binaries for RS6000/AIX6.

Installing PBX...

ERROR: Failed to extract /var/tmp/VRTSpbx_9371754/PBX.tar.gz

Please see installation log for more details

Installation log located here: /var/tmp/installpbx-9371754-061615150519.log

ERROR: Installing PBX was unsuccessful.

Aborting ...

ERROR: A failure was detected running

/u01/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/net

backup/client/RS6000/AIX6/cp_to_client nbuco wsnp-brod-web72 /tmp/install_trac

e.7405800

File /usr/openv/tmp/install_trace.7405800 contains a trace of this install.

That file can be deleted after you are sure the install was successful.

# cd /var/tmp

# ls

aixmibd.log hostmibd.log installpbx-2686976-061615150213.log installpbx-9371754-061615150519.log snmpmibd.log

b315506714101604.log installpbx-10682546-061515190854.log installpbx-3408046-040513105753.log snmpdv3.log

# more installpbx-9371754-061615150519.log

# installpbx-9371754-061615150519.log

ksh: installpbx-9371754-061615150519.log: not found

#

# installpbx-9371754-061615150519.log

ksh: installpbx-9371754-061615150519.log: not found

# installpbx-9371754-061615150519.log

ksh: installpbx-9371754-061615150519.log: not found

# more installpbx-9371754-061615150519.log

[06-16-15-15:05:19] Version of installer script installpbx is 1.5.4.0

[06-16-15-15:05:19] Verifying that script is being run by root

[06-16-15-15:05:19] User verified

[06-16-15-15:05:19] Machine details

AIX njsp-prod-web72 1 7 00F6C0EC4C00

[06-16-15-15:05:19] Installation directory and list of files in it

/u01/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/RS6000/AIX6

total 1526664

-r-xr-xr-x 1 500 500 15 Nov 13 2013 .sizes

-r-xr-xr-x 1 500 500 7 Nov 13 2013 .sizes_JRE

-r-xr-xr-x 1 500 500 7 Nov 13 2013 .sizes_NB-Java

-r-xr-xr-x 1 500 500 7 Nov 13 2013 .sizes_client_bin

-r-xr-xr-x 1 500 500 121498228 Nov 13 2013 JRE.tar.gz

-r-xr-xr-x 1 500 500 212342687 Nov 13 2013 NB-Java.tar.gz

-r-xr-xr-x 1 500 500 10093758 Nov 13 2013 PBX.tar.gz

-r-xr-xr-x 1 500 500 383188157 Nov 13 2013 client_bin.tar.gz

-r-xr-xr-x 1 500 500 99912 Nov 13 2013 client_config

-r-xr-xr-x 1 500 500 91903 Nov 13 2013 cp_to_client

-r-xr-xr-x 1 500 500 22818 Nov 13 2013 extract_java

lrwxrwxrwx 1 500 500 14 Jun 15 19:05 ftp_to_client -> install_client

-r-xr-xr-x 1 500 500 30901 Nov 13 2013 install_client

-r-xr-xr-x 1 500 500 54866 Nov 13 2013 installpbx

-r-xr-xr-x 1 500 500 12052559 Nov 13 2013 nbcheck

-rw-r--r-- 1 500 500 644 Nov 13 2013 nbj.conf

-r-xr-xr-x 1 500 500 41506483 Nov 13 2013 pddeagent.tar.gz

-r-xr-xr-x 1 500 500 27675 Nov 13 2013 pdinstall

lrwxrwxrwx 1 500 500 14 Jun 15 19:05 sftp_to_client -> install_client

lrwxrwxrwx 1 500 500 14 Jun 15 19:05 ssh_to_client -> install_client

-r-xr-xr-x 1 500 500 591453 Nov 13 2013 tar

-r--r--r-- 1 500 500 23 Nov 13 2013 version

[06-16-15-15:05:19] Starting pbx_exchange

[06-16-15-15:05:20] Checking for VRTSpbx

[06-16-15-15:05:20] lslpp -l VRTSpbx

Fileset Level State Description

----------------------------------------------------------------------------

Path: /usr/lib/objrepos

VRTSpbx 1.5.0.6 COMMITTED Symantec Private Branch

Exchange Fileset

Path: /etc/objrepos

VRTSpbx 1.5.0.6 COMMITTED Symantec Private Branch

Exchange Fileset

[06-16-15-15:05:20] Found VRTSpbx version 1.5.0.6 installed

[06-16-15-15:05:20] Preparing for package installation

[06-16-15-15:05:20] Checking whether required package tar ball is present...

[06-16-15-15:05:20] Required package tar ball PBX.tar.gz is present

[06-16-15-15:05:20] ********************************************************************************

[06-16-15-15:05:20] ***************************Present status of PBX installation*******************

[06-16-15-15:05:20] ********************************************************************************

[06-16-15-15:05:20] /opt/VRTSpbx/build_version

Symantec_Private_Branch_Exchange-1.5.0.6

installpbx-9371754-061615150519.log (57%)

# ./install

Symantec Installation Script

Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on

the installation media before proceeding. The agreement includes

details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your

platform and to find out if your installed EEBs or hot fixes are

contained in this release, check out the Symantec Operations Readiness

Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB

Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y

Running preinstall checker...

ok nb_7601_hotfix_auditor: No potential for regression of hotfixes or EEBs was d etected.

Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install RS6000/AIX6 client.

This package will install NetBackup client 7.6.0.1.

Enter the name of the NetBackup master server : Master Server

Would you like to use "wsnp-brod-web72" as the configured

name of the NetBackup client? [y,n] (y) y

Client binaries are located in /u01/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/an /Clients/usr/openv/netbackup/client/RS6000/AIX6.

Saving pack history as /usr/openv/pack.

Saving client binaries for RS6000/AIX6.

Installing PBX...

ERROR: Failed to extract /var/tmp/VRTSpbx_2686976/PBX.tar.gz

Please see installation log for more details

Installation log located here: /var/tmp/installpbx-2686976-061615150213.log

ERROR: Installing PBX was unsuccessful.

Aborting ...

ERROR: A failure was detected running

/u01/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/ne

backup/client/RS6000/AIX6/cp_to_client master server wsnp-brod-web72 /

tmp/install_trace.7405786

File /usr/openv/tmp/install_trace.7405786 contains a trace of this install.

That file can be deleted after you are sure the install was successful.

# ./install

Symantec Installation Script

Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on

the installation media before proceeding. The agreement includes

details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your

platform and to find out if your installed EEBs or hot fixes are

contained in this release, check out the Symantec Operations Readiness

Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB

Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y

Running preinstall checker...

ok nb_7601_hotfix_auditor: No potential for regression of hotfixes or EEBs was detected.

Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install RS6000/AIX6 client.

This package will install NetBackup client 7.6.0.1.

Enter the name of the NetBackup master server :

Would you like to use "wsnp-brod-web72" as the configured

name of the NetBackup client? [y,n] (y) y

Client binaries are located in /u01/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/RS6000/AIX6.

Saving client binaries for RS6000/AIX6.

Installing PBX...

ERROR: Failed to extract /var/tmp/VRTSpbx_9371754/PBX.tar.gz

Please see installation log for more details

Installation log located here: /var/tmp/installpbx-9371754-061615150519.log

ERROR: Installing PBX was unsuccessful.

Aborting ...

ERROR: A failure was detected running

/u01/strg/NetBackup_7.6.0.1_CLIENTS1/NBClients/anb/Clients/usr/openv/net

backup/client/RS6000/AIX6/cp_to_client master server wsnp-brod-web72 /tmp/install_trac

e.7405800

File /usr/openv/tmp/install_trace.7405800 contains a trace of this install.

That file can be deleted after you are sure the install was successful.

-3408046-040513105753.log snmpdv3.log

# more installpbx-9371754-061615150519.log

[06-16-15-15:05:20] Preparing for package installation

[06-16-15-15:05:20] Checking whether required package tar ball is present...

[06-16-15-15:05:20] Required package tar ball PBX.tar.gz is present

[06-16-15-15:05:20] ********************************************************************************

[06-16-15-15:05:20] ***************************Present status of PBX installation*******************

[06-16-15-15:05:20] ********************************************************************************

[06-16-15-15:05:20] /opt/VRTSpbx/build_version

Symantec_Private_Branch_Exchange-1.5.0.6

[06-16-15-15:05:20] ********************************************************************************

[06-16-15-15:05:20] ps -ef | grep pbx

root 2687076 9371754 0 15:05:20 pts/1 0:00 /bin/sh ./installpbx -f PBX.tar.gz

root 4653198 1 0 15:05:20 - 0:00 /opt/VRTSpbx/bin/pbx_exchange

root 9371754 3408028 2 15:05:19 pts/1 0:00 /bin/sh ./installpbx -f PBX.tar.gz

[06-16-15-15:05:20] ********************************************************************************

[06-16-15-15:05:20] strings /opt/VRTSpbx/bin/pbx_exchange| grep -i version

Private Branch Exchange VERSION: v1.5.0.3 Copyright

[06-16-15-15:05:20] ********************************************************************************

[06-16-15-15:05:20] cat /etc/vx/VxICS/icsul.conf | grep 103

103.DebugLevel=1

103.AppMsgLogging=ON

103.LogToOslog=false

103.LogDirectory=/var/log/VRTSpbx/

103.L10nResourceDir=/opt/VRTSpbx/resources

103.L10nLib=/opt/VRTSpbx/lib/libvxexticu.so.3

103.L10nResource=VxPBX

103.MaxLogFileSizeKB=1024

103.RolloverMode=FileSize

103.NumberOfLogFiles=5

103.LogRecycle=true

103.LogFilePermissions=640

[06-16-15-15:05:20] ********************************************************************************

[06-16-15-15:05:20] cat /etc/vx/VxICS/VxPBX.cfg

[VxPBX]

"Insecure"="1"

"AuthUsers"="root"

"InstallPath"="/opt/VRTSpbx/bin"

"PortNumber"="1556"

"DebugLevel"="10"

[06-16-15-15:05:20] ***********************End present status of PBX installation*******************

[06-16-15-15:05:20] ********************************************************************************

[06-16-15-15:05:20] Removing temporary directory

[06-16-15-15:05:20] rm -rf /var/tmp/VRTSpbx_9371754

[06-16-15-15:05:20] Creating temporary directory

[06-16-15-15:05:20] mkdir -p /var/tmp/VRTSpbx_9371754

[06-16-15-15:05:20] Copying PBX.tar.gz to /var/tmp/VRTSpbx_9371754

[06-16-15-15:05:20] Extracting /var/tmp/VRTSpbx_9371754/PBX.tar.gz into /var/tmp/VRTSpbx_9371754

[06-16-15-15:05:21] ERROR: Failed to extract /var/tmp/VRTSpbx_9371754/PBX.tar.gz

[06-16-15-15:05:21] Removing temporary directory

[06-16-15-15:05:21] rm -rf /var/tmp/VRTSpbx_9371754

[06-16-15-15:05:21] installpbx exiting with return code: 1

[06-16-15-15:05:21] Please see installation log for more details

installpbx-9371754-061615150519.log (97%)

Nicolai · ‎06-17-2015

Do you have enough free space in /var/tmp ?

Please note /var/tmp may be a symbolic link to another location

View solution in original post

Nicolai · ‎06-17-2015

Do you have enough free space in /var/tmp ?

Please note /var/tmp may be a symbolic link to another location

nbustarter380 · ‎06-18-2015

Thanks Nicolai, that may be the issue.

# df -g

Filesystem GB blocks Free %Used Iused %Iused Mounted on

/dev/hd9var 0.25 0.03 87% 1395 14% /var

I will let you know.

nbustarter380 · ‎06-19-2015

Thanks Nicolai,

The lack of free space in the /var/tmp was the problem. Space was added and the install completed successfully

Nicolai · ‎06-22-2015

Glad I could help :)

Thank you for marking a solution.

VOX

ERROR: Failed to extract /var/tmp/VRTSpbx_9371754/PBX.tar.gz while trying to upgrade client