Can not install any hotfix or service pack

[568503217]

I am trying to install hotfix be4454rhf2.exe but everytime it will roll back with the message that it veritas backup was interrupted. I tried another service pack, it did the same. I rebooted the server and tried again but results are same. Any input please ?
Thanks

[joe_yohannan]

1. find the error in Bkupinst.log located under \WINNT folder and let us know the exact error message.
2. which service pack are you trying to install.
3. We can further troubleshoot the issue based on the error message in the logs.

[Shilpa_pawar_2]

** Please apply Hotfix # 16 first then try installing hotfix # 2. Please refer following TechNote:



http://seer.support.veritas.com/docs/263043.htm

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** We also suggest you to upgrade to BE v9.1 free of cost

# BEWS 9.1 is a free downloadable upgrade inclusive of previously installed agents and options from Backup Exec 9.0 for Windows Servers agents and options.

If you are not at the latest build of Backup Exec 9.1 for Windows Servers revision 4691, we would suggest you download and install it using the following technotes:


http://seer.support.veritas.com/docs/264342.htm


http://seer.support.veritas.com/docs/262414.htm


# Update all agents/options on all remote systems.

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NOTE : If we do not receive your intimation within two business days, this post would be "assumed answered" and archived.

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.