Can't find hp Ultrium 448 under Robotic Library

[Jamil_Abu_Aqel]

Hello all,
We have an hp Proliant DL380 G4 server with windows 2003 SP1 on it. We've installed an additional one channel Ultra 320 SCSI card and installed an hp Ultrium 448 Autoloader on it.
When we installed Backup Exec v.10.0 build 5484, the drive appears as a stand-alone drive and nothing appears under Robotic Library. We installed service pack 3 and the latest driver update from Veritas but got nothing.
We've seen some support documents and tried some tricks but nothing worked. We get the 58053 and 58052 errors in the event viewer and we when ran the diagnostics tool we got :

Primary Inquiry "HP 1x8 autoloader 1.20"
Serial Number ""
Device Flags SCSI
Device State 1, Offline, ERROR = 0x0000007B
(ERROR_INVALID_NAME)

Also, we tried to change the SCSI ID from the autoloader itself but couldn't change a thing, it is now set on 5 (the default).

Please advice.

[Gauri_Ketkar]

Hi,

Refer the technote given below :

How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0 http://seer.support.veritas.com/docs/255501.htm

Have you installed Veritas latest device drivers of BEWS 10?

*check whether the device or drive you are using is supported and tested with BEWS version 10.0 ?



http://support.veritas.com/docs/274348



http://support.veritas.com/docs/274347

*If yes install Veritas device drivers

*If no then plese install OEM device drivers

How to use original equipment manufacturer drivers with VERITAS Backup Exec (tm) for Windows Servers 9.x http://seer.support.veritas.com/docs/253974.htm

-Stop RSM service on media Server.

Update us on the same and revert for any further Query
Hope this will help you


Thank you
Gauri

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



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[Steve_Carrick]

I had the same problem, but installing version 10d fixed the problem

[Brice_ROMAIN]

Hello !

The same for me, installation of version 10d + updated drivers package solved the problem.

HP Ultrium 448 needs the BENCHMRK2 VSD driver but the inquiry string of the library is not listed in the VSD load table in versions of BE before 10d, although the BENCHMRK2 drivers are present.

Hope this help.

[Amruta_Bhide]

Hello Jamil,
Could you Update us on the Issue?

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Thanks.