Can't recognize the tapedrive as a autoloader

[Jason_Chan]

I have a big problem on my new "HP StorageWorks 1/8 G2 Tape Autoloader ".

The backup exec can't recognize it as a autoloader, I can only see a stanalone tapedrive.

I've checked the HP website and they said the HBA (I supposed is the SCSI card) must be enabled the Multiple LUN support, otherwise it can't show as a autoloader...

But I've alreday enabled the Multiple LUN options in the SCSI BIOS.

BE versoin 9.1 with SP2

OS: Windows NT 4 with SP6

[Ken_Putnam]

Even though it supports one loader with one drive for free, you must select loader/library support at install time. 

Also, does Windows Device Manager show the loader?  Is it started and ready?

[Jason_Chan]

I've already selected the "Robotics libraries support" when I installed the BE.

Because my OS is Windows NT, I don't have Windows device manager.

But I can see only 1 tape drive in with LUN 0 in the "Tape drives" of Windows NT control panel.

[Ken_Putnam]

have you tried loading the manufacaturer drivers, then telling Backup Exec to use those when you run TAPEINST?