Cannot Backup Snap Server 2200

[bobby_Hyam]

I have a Snap Server 2200 (www.snapappliance.com) which I have been backing up using a Windows 2000 Server and Symantec Backup Exec 10d fine, using the guidelines in KB237576 to do it as a user defined selection.

I have just moved backup to a new server running Windows Server 2003 SP1 and the same version of Backup Exec and I am unable to select the shares on the appliance for backup. The error given is:

'An error was encountered while attempting to browse the content of \\server\share. A device specific error occurred'

I have set the job up exaclty as it was on the old Windows 2000 machine, which worked fine.

One of our other engineers has suggested upgrading the software on the Snap Appliance, however Adaptec charge you for that so before I tell the customer that it is necessary I need to know that it will definitely fix the problem.

[Sharvari_Deshmu]

Hello,

Have you installed remote agent if yes please upgrade to 10d and verify.

Thanks,

[bobby_Hyam]

I have inherited this account from another systems integrator so I don't know. How would I be able to find out? The Snap Appliance only provides a very simple web interface. It doesn't run Windows so I assume it is using some flavour of linux.

[Ken_Putnam]

Did you install the RemoteAgent serial on the new media server? Even tho you cannot install any code on the SNAP server, BackupExec sees it as a ServerOS, ansd as such needs a RemoteAgent serial to connect

[Gauri_Ketkar]

Hi Bobby,

Could you please update us and revert for any further Query



Thank you
Gauri

[bobby_Hyam]

We are still unable to backup the device. Adaptec have multiple issues documented with this version of their software and Windows Server 2003 and we think we'll need to get the latest software update from them. The problem is that they charge for it if you don't have a valid support contract.

The customer is in the process of evaluating whether it will be more beneficial to upgrade the software, or just go out and buy a new server.

[shweta_rege]

Hello,



If it is a trial Version of backup exec, you can download the latest Backup exec version and then just install the product without giving in the license number..



Thank You,


Shweta

[bobby_Hyam]

It is the Adaptec software on the Snap Appliance that needs to be upgraded.

[Deepali_Badave]

Hello,

Have you downloaded the latest Backup exec version and then just installed the product without giving in the license number?

Regards,