Cannot backup Exchange 2003

[Jonas_Nilsson]

Two days ago our Exchange 2003 backup stopped working. We are currently using VERITAS Backup Exec 10.0 for Windows Servers (rev. 5484) and taking full backup of all our mailboxes every night. It has been working just fine, until two days ago when the Microsoft Exchange Server Agent started to "hang" at startup. In the morning when I get to work the backup still says "running" (normally it should be finnished hours ago), but nothing seems to happen (everything else, like SQL-databases and files has been backuped tho). When trying to cancel the job, it just says "cancel pending" forever and I need to go into services and shut down all Veritas services manually (taking along time and Backup Exec Engine gives a "timeout" error when trying to stop it a couple of times before it actually works). Doing this the job actually stops, and I can remove the tape from the tape recorder.

Veritas doesn't give any errors at all, and when checking the job history it just says:

MAILSERVERNetwork control connection is established between 192.168.XXX.XXX:2358 <--> 192.168.XXX.XXX:10000
Network data connection is established between 192.168.XXX.XXX:2359 <--> 192.168.XXX.XXX:42608
\\MAILSERVER\Microsoft Exchange Mailboxes
Family Name: "Media created 2005-11-21 17:19:59"
Backup of "\\MAILSERVER\Microsoft Exchange Mailboxes "
Backup set #8 on storage media #1
Backup set description: "Backup Weekly"
Backup Type: Full - Back up messages - Reset archive bit
Microsoft Exchange Server Agent: Started
Backup started on 2005-11-21 at 19:03:49.

And then just end of file. No errors or nothing to go by.

Anyone knows how to correct this issue?

We don't seem to have any other problems with the server. All mailboxes are working (atleast no one has complained yet) and everyone can send/recieve mail etc.

[tejashree_Bhate]

Hello,

Please check if the following technotes apply.

Slow throughput while backing up Microsoft Exchange mailboxes
http://seer.support.veritas.com/docs/264851.htm
Slow backup performances occurs as the Exchange 2000 database becomes fragmented.
http://seer.support.veritas.com/docs/242438.htm
Slow backup performance occurs when backing up Microsoft Exchange 2000 servers between 1:00 am and 5:00 am.
http://seer.support.veritas.com/docs/241858.htm
How to determine if a reasonable completion time of an Individual Mailbox backup is being achieved on a network.
http://seer.support.veritas.com/docs/235354.htm
Slow throughput while backing up Microsoft Exchange mailboxes
http://seer.support.veritas.com/docs/264851.htm

When the cancelled job goes into cancelled pending please recycle the services.

Thanks,
Note:- if we do not receive your reply within two business days, this post would be assumed answered and archived.

[Jonas_Nilsson]

We solved the problem. There was some kind of Veritas error on the Exchange-server, but the error didn't show when using remote desktop. Logging in directly to the Exchange server did how ever show it, and it was just to click "OK" and then it worked again.