Cataloge Problem

[James_Herbert]

All,

I am currently running BackupExec 11d and trying to cataloge a tape from another BackupExec server.  After following the steps in the KB

http://www.symantec.com/business/support/index?page=content&id=TECH44676 I have manage to cataloge the tape.  However I am unbale to select the tape of cataloge to restore anything, I get the error "The slected media was not found in the catalogues"  Please find the job log below from the cataloge, does anyone have any ideas?

Job Log for Catalog 00014

---

Completed status: Failed    See error(s)

Expand AllCollapse All

Job Information
Job server: SV-HKG-DC-1 Job name: Catalog 00014 Job started: Wednesday, June 08, 2011 at 4:37:19 PM Job type: Catalog Job Log: BEX_SV-HKG-DC-1_00846.xml

Drive and media mount requested: 6/8/2011 4:37:19 PM

Device and Media Information
Drive and media information from media mount: 6/8/2011 4:37:59 PM Robotic Library Name: OVERLAND 1 Drive Name: HP 1 Slot: 23 Media Label: LTO000394 Media GUID: {bd04e6ae-bd1b-4971-bf98-5bac35ef46f1} Overwrite Protected Until: 12/31/9999 8:00:00 AM Appendable Until: 1/1/1900 8:00:00 AM All Media Used LTO000394

Job Operation - Catalog

Set Information - C: System Backup of "C: System" Backup set #1 on storage media #1 Backup set description: "Daily Backup (Full)" Set Information - G: DATA(3.4T) Backup of "G: DATA(3.4T)" Backup set #2 on storage media #1 Backup set description: "Daily Backup (Full)" The requested media (sequence number 2 in the media family being cataloged) was not listed in the catalog's media index, and therefore, it could not be mounted. No data from this media will be included in the disk based catalogs. Performing an inventory operation on this media and rerunning the catalog operation should resolve the problem. The media operation was terminated. V-79-57344-33861 - The media operation was terminated by the user.

Job Completion Status

Job ended: Wednesday, June 08, 2011 at 7:15:00 PM Completed status: Failed Final error: 0xe0000900 - The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation. Final error category: Backup Media Errors For additional information regarding this error refer to link V-79-57344-2304

Errors
Click an error below to locate it in the job log Catalog- G: DATA(3.4T) The media operation was terminated. V-79-57344-33861 - The media operation was terminated by the user.

[James_Herbert]

Anyone got any idea on this?

[VJware]

Hello James,

Try one of these KB articles:

http://www.symantec.com/docs/TECH51259

http://www.symantec.com/docs/HOWTO32571

[James_Herbert]

I have completed the steps and still unable to restore the data.  Any ideas?

[VJware]

Is there sufficient disk space ?

[CraigV · Accepted solution]

Hi,

Are you selecting the correct date? I've got the issue in BE 2010 R3 (and in every other version right back till BE 11d) where BE stupidly selects some random date from now till 90 years back!

The way around this is to ensure that the correct date range is selected.

THanks!

[James_Herbert]

That was it I can't belive it!!!!!!  I've spent 4 days trying to restore data from that tape.  I won't forget that in a while