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Cataloging of old tapes results in error "incorrect block size"

Calis
Level 4

Hi Guys, I have a bunch of tapes I need cataloging that where in my old HP MSL6030 library running a HP Ultirum 3 drive being backed up byBE 2012.

I am cataloging them on a different server using an IBM LTO TD3 drive SCSI drive also with BE 2012.
I have succesfully cataloged about 20 tapes from the same library but I have about 8 that immediatly fail with:

Completed status: Failed Final error: 0xe00084f3 - The block size being used is incorrect. Final error category: Backup Device Errors.

I checked the block size of the old tape drive with the new and both are 64k.

I have followed this Tech article and dont believe its a SCSI issue or tape drive issue.

I have reinstalled the drive just to be sure.

I'm 100% cetain I have data on these tapes but Im not sure what my options are now.

Cheers,

Calis

 

5 REPLIES 5

lmosla
Level 6

check for Window System log file errors: Event ID's 5,7,9,11,15 These errors point to hardware errors

do a full power cycle of the tape drive: 

1. Power Off the Server completely 
2. Power off the Tape Drive then 
3. Power on the Tape Drive  wait till it is at a 'Ready' State then
4. Power on the Server
 
Check Windows Events for System Errors: Event ID's 5,7,9,11,15 These errors point to hardware errors:

also make sure you are updated to the most recent Service Pack.  There have been hotfixes released regarding catalog errors.  

pkh
Moderator
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If you still have your old media server and tape drive, catalog these error tapes again.

Calis
Level 4

alas they are both gone pkh.

Calis
Level 4

imosla I tried your instructions but no joy.

Interestingly it wlil inventory the tape and I can see how mucn data is being used but still get the same block size incorrect error.

thanks.

Larry_Fine
Moderator
Moderator
   VIP   

To confirm: both environments are using good old regular, parallel SCSI? (not SAS)?

What HBA are you using?  make sure it is not a RAID HBA (unless it is one of the officially supported ones at http://www.symantec.com/docs/TECH70907 )