Hi,
A colleague recently upgraded BE from 16 to 20. Everything was running fine until he left and his account was disabled. Jobs then started to fail.
I have had a look and BE is running under his account. My guess is at some point during the upgrade, credentials must have been asked for and miss-understanding the prompt he entered his. As he was a sysadmin he would have had access to all the bits required for this to not flag up as an issue.
I originally setup this install of BE (then 16) with a service account specifically for BE and I would like to re-instate this. Looking at the following article (https://www.veritas.com/content/support/en_US/doc/115890065-136078464-0/id-SF330571715-136078464) I need to use the utility, I can't just change in services? The only problem being I need the old credentials to change, which I don’t have, as he has left.
Before I go poking about and potentially breaking things, can someone advise on the best remedial action? For now, I have re-enabled his account and added the required security groups but this is only temporary until I can switch back to the service account.
We currently have two servers in a CASO setup, with the issue on both of them.
Thanks!
