Hello,
Please check,whether the device that you are using is there in our Hardware Compatibility List.
Kindly refer the following document for the same:
Backup Exec 10.x for Windows Servers Standalone Drives Hardware Compatibility List
http://support.veritas.com/docs/274347
Backup Exec 10.x for Windows Servers Robotic Library Hardware Compatibility List (HCL) (includes tested drives)
http://support.veritas.com/docs/274348
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Thanks.