Desktop/Laptop option not accessible

[Gary_Karasik]

Hi,

When I click on Tools/Desktop and Laptop option, BEWS attempts to start the DLO console. The DLO console opening screen says "not connected" and I am prompted for a server to connect to. The "connect to" box is blank, and the name or IP of the BEWS media server does not resolve. Clearly I have missed something in the install process. Can anyone tell me what?

[shweta_rege]

Hello,



-- Do you receive any other error messages?


-- Do you receive any other event ids in the event logs?




Thank You,

Shweta

[Gary_Karasik]

Thanks. I've solved the problem.

[Deepali_Badave]

Hello,

Thank you for an update.

Regards,

[Wojciech_Szaro]

Hi
I'm getting the same error, how did you fix it?
thanks!

[Gary_Karasik]

I'm sorry that I can't help you, but it's been so long I can't remember.

GaryK