Device Error. The drive hardware is offline!

[NGV_IT]

G,day !

Having some problems with Backup Exec ver. 10.1d for windows server.
Is been happening for couple weeks and I run out options how to fix this.

Here is problem:

Backup jobs failing with alert "Device Error. The drive hardware is offline!"
In windows server application events logs getting following errors:

Type: Error
Source: Application Error
Event ID: 1000
Event Time: 3/11/2005 9:31:03 PM
User: n/a
Computer: IDEA
Description:
Faulting application bengine.exe, version 10.1.5629.0, faulting module msvcr71.dll, version 7.10.3052.4, fault address 0x00010428.

-----------------------------------

Type: Information
Source: DrWatson
Event ID: 4097
Event Time: 3/11/2005 9:31:04 PM
User: n/a
Computer: IDEA
Description:
The application, D:\Program Files\VERITAS\Backup Exec\NT\bengine.exe, generated an application error The error occurred on 11/03/2005 @ 21:31:04.041 The exception generated was c0000005 at address 7C350428 (MSVCR71!wcscpy)

----------------------------------

What been done up to this point.

- I have upgraded dell libraries PE 122T and 132T firmware's up to date.
- Change SCSI ID for tape drive highest I can.
- change scsi cables
- change scsi card
- change server hardware with new OS and backupexec install
- windows 2003 server has sp1 and got latest updates
- installed latest mdac 2.8 version

any ideas how ti fix this ?

Just a update.

I reinstall mdac again and this time getting new errors.

Type: Error
Source: Application Error
Event ID: 1000
Event Time: 6/11/2005 8:06:54 PM
User: n/a
Computer: IDEA
Description:
Faulting application bengine.exe, version 10.1.5629.0, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x0003248b.
---------------------------------------
Type: Information
Source: DrWatson
Event ID: 4097
Event Time: 6/11/2005 8:06:55 PM
User: n/a
Computer: IDEA
Description:
The application, D:\Program Files\VERITAS\Backup Exec\NT\bengine.exe, generated an application error
The error occurred on 11/06/2005 @ 20:06:55.238
The exception generated was c0000005 at address 7C83248B (ntdll!RtlInitializeCriticalSectionAndSpinCount)

[Joseph_Schein]

Likewise... My next step is to reinstall the BE 10 to another server and cross my fingers it works. It is horrible that as I look over my nightly logs and turn my device back online every morning that anywhere from 1gb - 150gb out of 600-1000gb's are backed up before the system fails.

[Chris_Bui]

I might be late in the game with this but thought I'd put it up since it's been driving me crazy for the past month.

You all may have figured this out already, but go to your selections listing for each job and view it as text. Make sure all the paths it's trying to back up are there. I had some orphan paths that didn't exist anymore. I removed them and it fixed my problem with the 'drive hardware is offline'. (BEv.10.1 rev5629)

Don't get me wrong, the BE engine still crashes every night, but I have the services set to restart themselves when it fails.

There's a bandaid for you until symantec makes it better...

[Joseph_Schein]

Good thought.

I blew away my old configs and rebuilt it from scratch. Same issue.

[paro]

> Same here,
> but no tapes, just backup-to-disk.
>
> bengine.exe fails, then "hardware is offline" which
> is obviously nonsense with a working disk array.
>
> We're backing up a remote server. Occurs only with a
> mailserver partition with 200.000 small files. Some
> of them might be corrupt sometimes because of av-scan
> intervention.
>
> But this should be no reason for crashing the media
> server!?!?

You can write me up for the same errors.

We're running w2k3 sp1, BE10.1 (no sp/notfix) and are having the same problems when backing up to disk.

Do something...

[Deepali_Badave]

Hello,

Verify if system event logs showing event id's 7, 9, 11 or 15.

Also install latest drivers.
Please refer the following technote:

http://seer.support.veritas.com/docs/278408.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[paro]

> Hello,
>
> Verify if system event logs showing event id's 7, 9,
> 11 or 15.
>
> Also install latest drivers.
> Please refer the following technote:
>
> http://seer.support.veritas.com/docs/278408.htm
>
> NOTE : If we do not receive your reply within two
> business days, this post would be marked assumed
> answered and would be moved to answered
> questions pool.

Deepali,

I don't know to which post you're replying so I hope you don't think I'm being rude here (nor stupid), but I fail to see how a _Tape_ Driver Update will help me with my backup-2-disk problem?

People has blewn their installations and konfigurations, putting in efford and time without being able to avoid this issue. After hours of reinstalling and testing all you guys give us is a "please download and update your tape drivers", even after we've stated that we have this issue _without_ doing any tape backup at all...Please tell me there's something more you can do?!!!

Regards,

Patrik

Edit: Deepali, the Tape Drivers you posted doesn't run on BE 10.1 (b5269), their intended to run on a b5520-installation. Thats BE version 10.0 right?! As a couple of us wrote, we also have problems with the 10.1 version.Message was edited by:
Patrik Rowinski

[NGV_IT]

G,day !

i resolved my problem by removing passwords from media protection, jobs been running for 2 months without any hardware offline errors.