05-08-2012 12:28 AM
Hi Guys,
I have a standalone tape drive IBM ultrium 4. Every time i try to do an inventory,BE throws an error "The device is not ready"
I have applied symantec drivers by running tapeinst.exe. RSM is disabled and stopped. Deleted and recreated the device in BE
Uninstalled ans reinstalled the tape drive from windows device manager and rebooted the server few times.
No hardware error like event id 5 9 11 15 seen in enevtvwr , the only one i see is
05-08-2012 12:37 AM
Hi,
I don't think that drive is supported in your version. Please check the HCL below:
http://www.symantec.com/business/support/index?page=content&id=TECH46109
Only HP shows an LTO4 drive on the support list.
In this case, you'd need to upgrade to a version that supports this. BE 2010 R3 would work well. If you have support in place, it's simply a case of contacting the licensing department, getting new licenses, downloading the version of BE (2010 R3), and then upgrading. You can use the TN below:
http://www.symantec.com/business/support/index?page=content&id=TECH74415
Thanks!
EDIT: So it looks like the drive MIGHT be supported...IBM don't use LTO4 in their naming!!! Confusing!
Check and make sure that you have the latest Symantec drivers for the drive, that Removable Storage service is stopped and disabled, and that your services for BE are all started up...
05-08-2012 01:48 AM
Thanks Craig. I tried loading latest drivers from symantec, Removable Storage service is stopped and disabled,BE services are up as well. Still no luck ;(
05-08-2012 02:14 AM
Mmm...IBM have a tape testing tool. Get hold of that and check to make sure that the drive itself is healthy.
Has this drive always given you issues, or has it worked before? Are there errors (Hard Write Errors) showing on the tapes you're trying to inventory (I assume they're also LTO4s?)?
Lastly...make sure the drive is connected to the correct SCSI card and not a RAID controller...
Thanks!