Duplicate job from disk to tape of deduplicate data stuck on Queued state after running

[Nick_Zulli]

Duplicate job from disk to tape of deduplicate data stuck on Queued state after running for a while.

Below is what the job states now.  As you see, it has been running for a while.  The byte count hasn't changed in days.  Before i kill this job, is there any logging that i should look at to see what it is stuck on or better yet, is there a way to unstick this and get it out of the queued state to finish the job?  Is this a known issue that i wasn't able to locate yet?  Any help is apriceated!!!

State	Name	Device Name	Job Type	Current Operation	Job Status	Priority	Percent Complete	Start Time	Elapsed Time	Byte Count	Job Rate
Active	Duplicate Backup Sets 00001	Deduplication Storage Folder 0001:2	Duplicate	Duplicate	Queued	Medium		12/28/2011 12:10:26 PM	142:26:43	1,593,955,532,518	845.00 MB/min

[Nick_Zulli]

some of the info was clipped off.  Below is a raw test dump...

State Name Device Name Job Type Current Operation Job Status Priority Percent Complete Start Time Elapsed Time Byte Count Job Rate
Active Duplicate Backup Sets 00001 Deduplication Storage Folder 0001:2 Duplicate Duplicate Queued Medium  12/28/2011 12:10:26 PM 142:26:43 1,593,955,532,518 845.00 MB/min

[VJware]

What is the version of BE ?

[Nick_Zulli]

BE 2010 R3 fully patched as of 12/28/2011

[VJware]

As a test, are you able to duplicate the data to another media ?

Also, are these policy based duplicates or manual jobs ?