Duplicate of VMware backup gives error E0009578

[JosVerhallen]

Hi,

We are using Back-up Exec 2010 R3 SP3 to backup several VM's running on 2 standalone ESX hosts (No vCenter).

We use Back-up to Disk to Tape and our back-ups to disk are running fine, however our duplicate jobs to tape are failing due to the following error:

Job ended: maandag 13 januari 2014 at 10:49:37
Completed status: Failed
Final error: 0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38264

We are not able to pinpoint which VM duplicate is failing of the several machines being backed up.

we need some assistance!

Regards,

Jos Verhallen

[CraigV]

Hi,

This issue was apparently fixed with a patch, but this should already have been included in SP3. I'd recommend opening a support case with Symantec, and then posting back here with an update.

Thanks!

[Sush---]

Hello Jos,

  You may want to refer to the following technote and apply the workaround for BE 2010.

 http://www.symantec.com/docs/TECH166644 : Duplicate backup of a Agent for VMWare Virtual Infrastructure (AVVI) Incremental backup set fails with an error "0xe0009585 - Unable to open a disk of the virtual machine"

Regards,

-Sush...