Error 1606 When Trying To Uninstall Backup Exec 12.5

[Mark_Richman]

I'm trying to uninstall an evaluation copy of Backup Exec 12.5 from a server running Windows Server 2003 Standard Edition SP2.  I've tried uninstalling using the Add/Remove Programs control panel and by launching the BEWS 12.5 installer and using the 'Remove' option.  In both cases, the uninstallation fails and displays a dialog box saying:

Error 1606. Could not access network location\DLO

Does anyone have any ideas?

[gallo991]

Have you heard anything back on this issue?  Have you resolved it?

[CraigV]

Hi,

The link below is when trying to install BEWS...you might want to make these changes to see if it works. Remember to backup your registry first:

http://seer.entsupport.symantec.com/docs/321046.htm

Another way to try do this is to use the MSI Installer Cleanup utility as per this article:

http://seer.entsupport.symantec.com/docs/250510.htm

Laters!

[fredericvb]

Hi Mark,

I get the same problem on a Windows 2008 SP2 x64 server.
Do you get a solution ?

Thanks,

Best regards,

[satfes]

Hi I have the exact same problem I'm Trying to uninstall/reinstall bews 12.5 and i get the same error.
I've checked registry keys of shell_user as some forums says.. None of them worked...

[Delbert_Miller]

Were you ever able to resolve this problem?

[BrianHSanFran]

Was anyone able to sucessfully fix this issue without doing an uninstall with the MSI Installer Cleanup utility?

[frustratedSysad]

I have recently inherited a server farm that seems to have had an old install of the veritas backup exec software. In keeping with trying to keep my systems up to date, I have been tring to get 12.5 installed.

Therein lies the problem, i have performed the removal of the keys as per http://seer.entsupport.symantec.com/docs/287320.htm as well as manual registry searches to eradicate any vestiges of the software to attempt in getting the software updated.

This has not been successful and I now have servers i cannot garantee that i can have backed up other then by setting up shares for remote backups. This however does not assist in backup of critical configuration files.

Would there be a total listing of registry keys and files that I would need to remove to update this software? Perhaps a removal tool?

i was not able to post in a separate thread, my apologies.