Solved: Error 1923: Service Backup Exec Remote Agent for W...

beachbum1972 · ‎06-23-2011

Backup Exec 12.5. Windows Server 2003 x64, Exchange 2007

I have been up all night, so please forgive any strange grammatical or spelling errors... :p

It all started several months ago when SP4 would fail every time I tried to install it. After hours and hours of troubleshooting, I never got it to work. I decided they only way to get Backup Exec to take a patch again would be to uninstall/reinstall. The repair option didn't work through either Add/Remove programs or though the CD.

I could not uninstall it through Add/Remove programs either. Kept getting errors related to missing install files. (Windows/Installer files have been moved around, and I also wonder if some have been deleted...just trying to get this server to work another year)

So, I was down to uninstalling manually. I found the guidlines at the Symantec site: How to manually uninstall Backup Exec for Windows Servers (BEWS) 11d and above. Article: TECH50720 and followed along until I got to the SQL Server instance. I have Blackberry Exchange Server Express running on this server as well, so I didn't want to delete SQL Server... but I had already gone through and renamed all the registry entries that had anything to do with BackupExec (including SQLServer entries). After rebooting, the SQL server Backup Exec instance did not want to start, but I figured I would go ahead and try to run the install from the CD, thinking it might be able to fix that.

Well, that didn't work, so I restored the registry back to what it was with my backup and tried again, only this time I didn't touch the SQL Server entries. The SQL Server instance fired up after another reboot and I tried running the install from the CD again. The error I have in my subject line is the error that I cannot seem to get past. I have tried Ignore, Retry and Cancel... and all of them end up rolling the install back.

The install wizard gives me V-225-230 and V-225-116 codes, but those are not very helpful.

I am using the main Administrator account, so I don't understand why the install is having trouble creating those service entries. Any help is appreciated! I should have just left the darn thing unpatched!!!

Here is the log, I tried to capture the high points:

06-23-2011,11:19:22 : Action 11:19:22: RegisterTypeLibraries. Registering type libraries

06-23-2011,11:19:22 : LibID: {A8EA2885-E723-4265-A513-958713B9C9F6}

06-23-2011,11:19:22 : LibID: {FDC4673A-4EFA-4023-B3A3-037EE6AB2483}

06-23-2011,11:19:22 : LibID: {49808972-D21C-4222-ACC4-98236EC943F0}

06-23-2011,11:19:22 : LibID: {92C609DF-238D-416F-B2B6-1B497BF40C03}

06-23-2011,11:19:22 : Action 11:19:22: InstallServices. Installing new services

06-23-2011,11:19:22 : ERROR: Error 1923.Service Backup Exec Remote Agent for Windows Servers (BackupExecAgentAccelerator) could not be installed. Verify that you have sufficient privileges to install system services.

06-23-2011,11:49:50 : USER: Are you sure you want to cancel?

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C:\WINDOWS\winsxs\Policies\amd64_policy.8.0.Microsoft.VC80.OpenMP_1fc8b3b9a1e18e3b_x-ww_dd406c19\

06-23-2011,11:19:22 : Key: \Software\Microsoft\Windows\CurrentVersion\SideBySide\PatchedComponents, Name: {F03DBE08-6837-2EAB-C01F-C8B3B9A1E18E}, Value: C:\WINDOWS\winsxs\Policies\amd64_policy.8.0.Microsoft.VC80.OpenMP_1fc8b3b9a1e18e3b_x-ww_dd406c19\

06-23-2011,11:19:22 : Key: \Software\Microsoft\Windows\CurrentVersion\SideBySide\PatchedComponents, Name: {F03DBE59-6813-2EAB-C01F-C8B3B9A1E18E}, Value: C:\WINDOWS\winsxs\Policies\amd64_policy.8.0.Microsoft.VC80.OpenMP_1fc8b3b9a1e18e3b_x-ww_dd406c19\

06-23-2011,11:19:22 : Key: \Software\Microsoft\Windows\CurrentVersion\SideBySide\PatchedComponents, Name: {F03DBEAA-67EF-2EAB-C01F-C8B3B9A1E18E}, Value: C:\WINDOWS\winsxs\Policies\amd64_policy.8.0.Microsoft.VC80.OpenMP_1fc8b3b9a1e18e3b_x-ww_dd406c19\

06-23-2011,11:19:22 : Key: \Software\Microsoft\Windows\CurrentVersion\SideBySide\PatchedComponents, Name: {F3743B7D-F6B1-63FC-C01F-C8B3B9A1E18E}, Value: C:\WINDOWS\winsxs\Policies\amd64_policy.8.0.Microsoft.VC80.OpenMP_1fc8b3b9a1e18e3b_x-ww_dd406c19\

06-23-2011,11:19:22 : Key: \Software\Microsoft\Windows\CurrentVersion\SideBySide\PatchedComponents, Name: {F37354D4-F6FB-63FD-C01F-C8B3B9A1E18E}, Value: C:\WINDOWS\winsxs\Policies\amd64_policy.8.0.Microsoft.VC80.OpenMP_1fc8b3b9a1e18e3b_x-ww_dd406c19\

06-23-2011,11:19:22 : Key: \Software\Microsoft\Windows\CurrentVersion\SideBySide\PatchedComponents, Name: {F3718782-F78F-63FF-C01F-C8B3B9A1E18E}, Value: C:\WINDOWS\winsxs\Policies\amd64_policy.8.0.Microsoft.VC80.OpenMP_1fc8b3b9a1e18e3b_x-ww_dd406c19\

06-23-2011,11:19:22 : Key: \Software\Microsoft\Windows\CurrentVersion\SideBySide\PatchedComponents, Name: {F370A0D9-F7D9-6400-C01F-C8B3B9A1E18E}, Value: C:\WINDOWS\winsxs\Policies\amd64_policy.8.0.Microsoft.VC80.OpenMP_1fc8b3b9a1e18e3b_x-ww_dd406c19\

06-23-2011,11:19:22 : Key: \Software\Microsoft\Windows\CurrentVersion\SideBySide\PatchedComponents, Name: {F3718A5B-F64B-63FF-C01F-C8B3B9A1E18E}, Value: C:\WINDOWS\winsxs\Policies\amd64_policy.8.0.Microsoft.VC80.OpenMP_1fc8b3b9a1e18e3b_x-ww_dd406c19\