symantec system recovery 2011 you do not have sufficient privileges error e1ad3212

[Sarai_Tech]

Hello, All,

I'm getting this error when trying to configure SSR 2011 on Windows Server 2012:

"you do not have sufficient privileges error e1ad3212"

And I'm getting this error in the Event Viewer:

-

System

- Provider       [ Name] Application Error

- EventID 1000       [ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2013-10-15T19:48:55.000000000Z

EventRecordID 19828

Channel Application

Computer VYDC-Server.VietnameseYouth.org

Security

-

EventData

VProSvc.exe

10.0.3.45857

4ff5b53e

ntdll.dll

6.2.9200.16578

515fac6e

c0000005

00043672

1390

01cec9df92b9020a

C:\Program Files (x86)\Symantec\Symantec System Recovery\Agent\VProSvc.exe

C:\Windows\SYSTEM32\ntdll.dll

d2f428ad-35d2-11e3-93fd-000c29d3dafc

I have been through the forums and found this:

http://www.symantec.com/connect/forums/ssr2011-cant-configure-backup-error-e1ad3212-you-do-not-have-...

And I have done everything in this post to fix the problem (including manually registering the dll), but nothing has worked.

In addition to those efforts, I also have downloaded the software again and uninstall/reinstalled the product. I've tried repair installs, also.

Any suggestions?

Thanks,

Shawn Lewis

Anyone have any suggestions?

Thanks.

[Markus_Koestler]

I think you need to run SSR 2013 for Server 2012, SSR 2011 is not supported.  -->http://www.symantec.com/business/support/index?page=content&id=TECH157280

[Andreas_Horlach]

That is correct. Here is the 2013 version of the above article.: http://www.symantec.com/business/support/index?page=content&id=TECH201318

[Markus_Koestler]

Any updates here ?