Error - Mount failed

[Brendan_Blondma]

I recieve the error at least twice a week. I have changed media. Any ideas? The Job is set to cancel after three hours in general setup. This is what is happening after the tape fails to mount. The tape mount failure is the issue not "user cancelled physical volume library operation." The "cancelled physical" error is a result of time (3 hours) after the failure to mount.

- Here is a copy

Job Log for Backup 00004


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Completed status: Canceled, timed out Expand AllCollapse All
Job Information
Job server: DOMAIN
Job name: Backup 00004
Job started: Friday, March 24, 2006 at 11:00:01 PM
Job type: Backup
Job Log: BEX_DOMAIN_00134.xml



Drive and media mount requested: 3/24/2006 11:00:01 PM
V-79-57344-33039 - Error - Mount failed.
User canceled a Physical Volume Library operation.


Job Completion Status
Job ended: Saturday, March 25, 2006 at 2:00:07 AM
Completed status: Canceled, timed out
The job was canceled by user System.



Errors
Click an error below to locate it in the job log
V-79-57344-33039 - Error - Mount failed.
User canceled a Physical Volume Library operation.

[shweta_rege]

Hello,


- Kindly install the latest Veritas Drivers.


- Do you receive any events in the event logs


-Kindly refer the following Document:


"User canceled a Physical Volume Library operation" (a000810f HEX or e000810f HEX) is reported in the backup job log when attempting to run a backup operation

http://support.veritas.com/docs/246967


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Thanks.