Error connecting to the remote computer. Make sure that the computer is available, WMI is enabled and not blocked Windows Firewall.14

[DenisFrolov]

Hello,

I can not install the Remote Agent Backup Exec 2010 R3 on Win Server 2008 R2 to backup Exchange 2010. Domain account with full administrator rights.

The error is:

Error connecting to the remote computer. Make sure that the computer is available, WMI is enabled and not blocked Windows Firewall.14

Firewall is turned off, antivirus is empty, the WMI service is enabled. Network access to server is have. I tried instal with local administrator account and gave all sorts of rights, but to no avail. Agent has been installed very good on the other server.

[CraigV]

Hi,

Check out the TN below:

http://www.symantec.com/business/support/index?page=content&id=TECH128062

Thanks!

[pkh]

You can try doing a local install of the remote agent.  Go to the Agent directory under the BE installation directory and then copy either the RAWS32/RAWS64 directory over to the remote machine and then do the agent installation from the copied directory.

[VJware]

Is the remote registry service running on the target system ?

[DenisFrolov]

No, i have another id. Its 14. In system log is nothing. Only Event ID 4634: An account was successfully logged off. And Event ID 4672 for my "backup-user": 

SeCreateTokenPrivilege

SeSecurityPrivilege

SeBackupPrivilege

SeRestorePrivilege

SeTakeOwnershipPrivilege

SeDebugPrivilege

SeSystemEnvironmentPrivilege

SeLoadDriverPrivilege

SeImpersonatePrivilege

[DenisFrolov]

I installed RAWS64(Local). Serves run with local system account. Now i have the access to Server 2008 R2 Exchange for backup. But, the Exec show me the size 0 Kb of my DB! Why? My DB have size 50Gb

[CraigV]

...check this out:

http://www.symantec.com/business/support/index?page=content&id=TECH185960

[DenisFrolov]

ok. But now:

Microsoft Exchange 2010 database backup fails with V-79-57344-913 database was not found error.

http://www.symantec.com/business/support/index?page=content&id=TECH180429

will it work? if i install the be5204R180429_x64bit.exe

[CraigV]

...if that patch hasn't been installed, and it is recommended to install it in order to fix the issue, then do so.

Thanks!

[DenisFrolov]

Instaled. But Exec is very terribly slow. And it didn't solve the problem. "Microsoft Exchange 2010 database backup fails with v-79-57344-913 database was not found "

[DenisFrolov]

how to rollback the update?!