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Error trying to install 9.1

Barry_White
Level 3
The installation almost finishes and then fails with the following error:
Product: VERITAS Backup Exec for Windows Servers -- Error 1935.An error occurred during the installation of assembly component {303994BA-6487-47AE-AF1D-7AF6088EEBDB}. HRESULT: 0x80070003. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.MSXML2,publicKeyToken="6bd6b9abf345378f",version="4.1.0.0",type="win32",processorArchitecture="x86"
Thank you.
2 REPLIES 2

Renuka_-
Level 6
Employee
Hello Barry,
To resolve this issue, perform the following:

1. Copy the installation folder from the CD on to the local disk
2. Open the VxSDM folder inside the installation folder
3. Double-click on setup.exe, to install VERITAS Update
4. Reboot the server after the installation of VERITAS Update
5. After reboot, perform the installation of Backup Exec


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.

Barry_White
Level 3
Tried this and it did not work. Could not wait 4 days for support from Symantec. Wound up uninstalling product completely, running a reg crawler to remove the orphaned registry entries and reinstalling from scratch.