Event ID Errors 11, 12289 and 1005

[Steve_Snure]

I just installed a new Seagate LTO drive after removing a DDS4. I removed the DDS4 drivers and loaded the most current Veritas drivers. I'm receiving the following event errors: 11, 12289 and 1005. I've provided the details of these events below. I've also searched this newsgroup and Microsoft newsgroups but have found no references to this problem. Any help would be greatly appreciated.

Event Type:Error
Event Source:VSS
Event Category:None
Event ID:11
Date:5/12/2005
Time:6:44:03 AM
User:N/A
Computer:NETSERVER-1
Description:
Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 56 53 53 41 50 49 43 50 VSSAPICP
0010: 30 30 30 30 30 35 31 30 00000510
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 56 53 53 41 50 49 43 50 VSSAPICP
0028: 30 30 30 30 30 34 35 30 00000450
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 31 38 39 36 00001896
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 31 39 31 32 00001912
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 22 43 3a 5c 50 72 6f 67 "C:\Prog
0060: 72 61 6d 20 46 69 6c 65 ram File
0068: 73 5c 45 78 65 63 75 74 s\Execut
0070: 69 76 65 20 53 6f 66 74 ive Soft
0078: 77 61 72 65 5c 44 69 73 ware\Dis
0080: 6b 65 65 70 65 72 53 65 keeperSe
0088: 72 76 65 72 5c 44 4b 53 rver\DKS
0090: 65 72 76 69 63 65 2e 65 ervice.e
0098: 78 65 22 20 20 20 20 20 xe"
00a0: 2d 20 55 73 65 72 3a 20 - User:
00a8: 55 6e 6b 6e 6f 77 6e 20 Unknown
00b0: 2d 20 53 69 64 3a 20 20 - Sid:
00b8: 53 2d 31 2d 35 2d 31 38 S-1-5-18

Event Type:Error
Event Source:VSS
Event Category:None
Event ID:12289
Date:5/12/2005
Time:6:44:03 AM
User:N/A
Computer:NETSERVER-1
Description:
Volume Shadow Copy Service error: Unexpected error CoCreateInstance(CLSID_VSSCoordinator). hr = 0x80010105.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 56 53 53 41 50 49 43 50 VSSAPICP
0010: 30 30 30 30 30 35 31 37 00000517
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 56 53 53 41 50 49 43 50 VSSAPICP
0028: 30 30 30 30 30 34 35 30 00000450
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 31 38 39 36 00001896
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 31 39 31 32 00001912
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 22 43 3a 5c 50 72 6f 67 "C:\Prog
0060: 72 61 6d 20 46 69 6c 65 ram File
0068: 73 5c 45 78 65 63 75 74 s\Execut
0070: 69 76 65 20 53 6f 66 74 ive Soft
0078: 77 61 72 65 5c 44 69 73 ware\Dis
0080: 6b 65 65 70 65 72 53 65 keeperSe
0088: 72 76 65 72 5c 44 4b 53 rver\DKS
0090: 65 72 76 69 63 65 2e 65 ervice.e
0098: 78 65 22 20 20 20 20 20 xe"
00a0: 2d 20 55 73 65 72 3a 20 - User:
00a8: 55 6e 6b 6e 6f 77 6e 20 Unknown
00b0: 2d 20 53 69 64 3a 20 20 - Sid:
00b8: 53 2d 31 2d 35 2d 31 38 S-1-5-18
00c0: 2d 20 45 72 72 6f 72 3a - Error:
00c8: 43 6f 43 72 65 61 74 65 CoCreate
00d0: 49 6e 73 74 61 6e 63 65 Instance
00d8: 28 43 4c 53 49 44 5f 56 (CLSID_V
00e0: 53 53 43 6f 6f 72 64 69 SSCoordi
00e8: 6e 61 74 6f 72 29 20 20 nator)

Event Type:Error
Event Source:dsrestor
Event Category:None
Event ID:1005
Date:5/12/2005
Time:6:45:15 AM
User:N/A
Computer:NETSERVER-1
Description:
The DSRestore Filter failed to connect to local SAM server. Error returned is <997>.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Chaitanya_Khurj]

Hello,

Here the event source is VSS. So you can try backing up Shadow Copy Components with ntbackup and compare the results.

Ensure that all writer statuses with this technote.

How to troubleshoot the error "A failure occurred querying the Writer status" (a000fed1 HEX or e000fed1 HEX) using VSSADMIN

http://support.veritas.com/docs/261993

If the device drive that you are using is compatible but not tested with backup exec you may want to install the OEM drivers after uninstalling the Veritas drivers.

However ensure that this is not a device issue. Ensure you do not have event IDs 5,7,9,11,15 on the SCSI card or the drivers under System Logs.

If this is the case, get the device checked from the Hardware Manufacturer. Check it for SCSI terminations and proper cabling.

NOTE : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.