Exchange Agent fails during a GRT mailbox restore

[HEX]

Im using Exec 2010 R3, Servee 2008, Exchange 2010, on an ESXi host. The back up runs fine. The agent and core are up to date. I have removed the agent and reinstalled.

 It had worked in the past with 2010 R2, then after I started to have issues, I moved to 2010 R3 hoping this would be fixed.

Log Name:      Application
Source:        Application Error
Date:          12/1/2011 11:24:30 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mail.domain.com
Description:
Faulting application name: beremote.exe, version: 13.0.5204.109, time stamp: 0x4e18e5d6
Faulting module name: bedsmbox.dll, version: 13.0.5204.116, time stamp: 0x4e935eb6
Exception code: 0xc0000409
Fault offset: 0x0000000000034e40
Faulting process id: 0xe7c
Faulting application start time: 0x01ccafeb9e333274
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\bedsmbox.dll
Report Id: 172125e1-1c52-11e1-97b2-000c29e02f0a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-01T19:24:30.000000000Z" />
    <EventRecordID>156364</EventRecordID>
    <Channel>Application</Channel>
    <Computer>mail.domain.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>beremote.exe</Data>
    <Data>13.0.5204.109</Data>
    <Data>4e18e5d6</Data>
    <Data>bedsmbox.dll</Data>
    <Data>13.0.5204.116</Data>
    <Data>4e935eb6</Data>
    <Data>c0000409</Data>
    <Data>0000000000034e40</Data>
    <Data>e7c</Data>
    <Data>01ccafeb9e333274</Data>
    <Data>C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe</Data>
    <Data>C:\Program Files\Symantec\Backup Exec\RAWS\bedsmbox.dll</Data>
    <Data>172125e1-1c52-11e1-97b2-000c29e02f0a</Data>
  </EventData>
</Event>

[Sush---]

Where are the backups taken? Is it on Disk or Tapes?

Just to confirm is both Backup Exec and Exchange running on VM (same VM) ??

Thanks,

-Sush...

[HEX]

To a single tape. The exec server is not running on a VM. Exchange is a VM, exec is not.

[Sush---]

Since it is VM environment are the backups taken directly using the Remote Agent on the Exchange server or is it taken using the Backup Exec VmWare agent and then trying to restore individual Exchange items using the Application GRT feature.

Thanks,

-Sush...

[HEX]

Just Exchange Agent. It has worked before up to this point.

[Striker_303]

Do you everytime see some common errors in event viewer,
just before be remote agnet fails. from MS exchange, VSS etc

[Sush---]

Just for testing peupose can you try to duplicate the job to Disk and then test the GRT restore of Exchange.

Also ensure that the staging location used when restoring from tapes in excluded from On-access scan of any anti-virus if installed on the Media server.

Thanks,

-Sush...

[HEX]

The job moves past staging to restoring and fails near the end.

[Striker_303]

Do you have enough space in staging location

Check restore job properties - Advanced - temp location (need enough room here, local to media server)

also under Exchange tab -staging location (This would be on Exch server/not much needed here but should be a vaild location.)

Or try duplicating job to disk and then restore (As "Sush suggested above)

[HEX]

I guess I could try a restore from disk.