Exchange GRT backups fail suddenly - beremote crashes in virtapi.dll

[rogerroger]

Hi all, we are experiencing sudden problems with GRT backups of Exchange. It worked fine for months and in a sudden the remote agent crashes with errors in module virtapi.dll. Our configuration: - Win2008SBS German Server - Exchange 2007 SP2 - backups directly on the media server - all hotfixes/patches for BE 12.5 installed - server patched Backups without GRT are working well - of course. I went through all the hints in the forum and knowledgebase - no luck. Can anybody help us? I forgot: Beremote crashes since the 6th of April - changes since then: - MS IE patch on all servers - switch from append mode on NAS to overwriting existing media sets (Returning to append mode did not help!)

[rogerroger]

Found in other forums people with similar problems when copying from Win to a Linux PC over a samba share.
They solved it by increasing the 'max open files' entry in the smb.conf.

Does anybody know how to reach the smb.conf on a LG B4B1?

Can't telnet as I already said...

[rogerroger · Accepted solution]

Hi all,

Ok - solved the problem after some testing and trying...
Downgraded to older firmware on NAS - rebuilt NAS - deleted and rebuilt all symantec backup jobs and settings.

Now it works - don't know how long, however.

That's it for now.