09-05-2011 02:13 AM
hi guys,
I really need a solution to this problem. our exchange was working well util we changed servers. Remote agent on former server was uninstalled and installed on the new exchange server. Since we did this we havent been able to run a backup of the exchangeserver cos the infostore is missing in the selection list.
Ihave tried a couple of solutions i got on this forum but it didnt solve the problem.
can anyone pls help???
Thanks
09-05-2011 02:20 AM
What is your Exchange and Backup Exec version ?
For example Exchange 2010 is only supported with BE 2010/R2 & R3.
09-05-2011 02:23 AM
09-05-2011 02:51 AM
Few technotes to refer;
http://www.symantec.com/docs/TECH125832 : Backup Selection for Exchange 2007 Information Store, has some Storage Groups missing and/or a group as a "blank" name or listed as the "Server name"
http://www.symantec.com/docs/TECH71327 : Unable to see Exchange 2007 Information Store when browsing the backup selection list on a local Small Business Server Windows 2008
http://www.symantec.com/docs/TECH65722 : Unable to view the Information Store icon for an Exchange 2007 server under the backup selections in Backup Exec for Windows Servers version 12.5.
http://www.symantec.com/docs/TECH33754 : The Information Store is not visible in the backup selection list.
If these technotes do not resolve the issue then I would suggest you can provide detail information about the version of Backup Exec and also about version of Exchange and the environment in which it is setup.
Thanks,
-Sush...
09-05-2011 03:52 AM
hi zerocool,
Exchange 2007.
sush and v-2gani, i'll check d technotes.
thanks
09-05-2011 03:59 AM
And your Backup Exec version ?
Make sure to install the Exchange 2007 Management tools (same version as on the Exchange server) on your Backup Exec server !
09-06-2011 12:37 AM
Backup exec 12.5. have tried the solns suggested in the technotes sush, still the same issue. will confirm the versions of the management tools.
thanks
09-06-2011 12:53 AM
these are the details
Media server - Backup exec 12.5
Win server 2003 sp2
Exchange server - Exchange 2007
Win server 2008 sp1
09-06-2011 12:58 AM
Check the version of mapi32.dll of the Exchange server.
09-06-2011 02:04 AM
thanks sush,
but cant find a dependency walker for win server 2008. and also i checked for the .dll files u listed and i cant find bedsxchg.dll .
09-06-2011 04:14 AM
Make sure to install all available patches in Backup Exec with LiveUpdate.
After the installation, push the agent again to the remote server to make sure it is updated too.