Faulting application bengine.exe, version 10.0.5484.30, faulting module ...

[Bart_Peeters]

To all,

When I run a lot of jobs at the same time, or the backup service engine is running for a couple of weeks I get the error below. Can somebody tell me what causes this error?

Event Type:Error
Event Source:Application Error
Event Category:(100)
Event ID:1000
Date:24/07/2006
Time:2:00:59
User:N/A
Computer:TAURUS
Description:
Faulting application bengine.exe, version 10.0.5484.30, faulting module synthetic.dll, version 10.0.5484.0, fault address 0x00000031.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 65 6e ure ben
0018: 67 69 6e 65 2e 65 78 65 gine.exe
0020: 20 31 30 2e 30 2e 35 34 10.0.54
0028: 38 34 2e 33 30 20 69 6e 84.30 in
0030: 20 73 79 6e 74 68 65 74 synthet
0038: 69 63 2e 64 6c 6c 20 31 ic.dll 1
0040: 30 2e 30 2e 35 34 38 34 0.0.5484
0048: 2e 30 20 61 74 20 6f 66 .0 at of
0050: 66 73 65 74 20 30 30 30 fset 000
0058: 30 30 30 33 31 00031

Thanks,

Bart Peeters

[priya_khire]

Hello Bart,

How often do you get this error? Does it occur when a job is running? Follow the steps in the technote below:

http://support.veritas.com/docs/278033

If the issue persists,
:
1. In Backup Exec go to Tools> Options> Preferences and see if "Display Progress Indicators" is checked. If so uncheck the check box for "Display Progress Indicators" and click on the "OK" button to apply the change
2. Try renaming the "Catalogs" folder.

Stop all Backup Exec services
Go to Root Drive:\\Program Files\VERITAS\Backup Exec\NT
Rename the "Catalogs" folder to "Catalogs_OLD"
Start all of the backup Exec Services
3. If the above steps do not help download an run Microsoft Component Checker and verify there are any mismatched DLL's for MDAC.

Regards.

[Vikas_Sharma]

Hello Bart,

It would be advisable to upgrade your existing installation to Backup Exec 10.1 and then verify if the issue persists.

Symantec Backup Exec (tm) 10d rev. 5629 for Windows Servers Installation Files: http://support.veritas.com/docs/279332

Symantec Backup Exec (tm) 10.1 (10d) for Windows Servers revision 5629 - Service Pack 1 - Includes Critical Security Updates: http://support.veritas.com/docs/282818


Hotfix 19 for Backup Exec 10.1 which resolved the issue

"BENGINE.EXE crashes randomly during backup, restore, catalog jobs, and when opening and closing restore selections lists."

is now integrated in Service Pack 1 and this hotfix updated the Synthetic.dll file version, which just might resolve the issue that you are facing.


Thanks,

Vikas Sharma

[Shilpa_pawar_2]

Hi,

Please let us know if the upgrade to 10d and installation of SP1 has resolved the issue!

Also update the remote agents after upgrade!

Best regards,
Shilpa