07-11-2011 05:53 AM
Hi
We recently purchased an upgrade of 2010 R3 for our 12.5 install. The upgrade went smooth enough and retained our jobs and history etc. We are now trying out the GRT for exchange option and we're having problems.
We're getting this result from one of our servers:
V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again
Now we have 3 exchange servers, all exchange 2007, two on server 2003 and one on 2008 R2. Oddly the 2008 R2 and one of the 2003 servers are backing up with GRT fine but our main server is not.
I've been through the recommended suggestions here TECH64095
Any further suggestions would be appreciated.
07-11-2011 06:14 AM
Just a confirmation that you have ensured that the Backup Exec Remote agent on the Exchange server is also upgraded to the BE 2010 R3 version....
Thanks,
-Sush...
07-11-2011 06:39 AM
yes all are running version 13.0.5204 of the remote agent and the servers have been restarted since installing the agent. I should say that the backup of exchange datastore still works perfectly on this server just not the GRT.
07-11-2011 06:43 AM
Do you have MAPI/CDO installated on the 'failing' server ?
http://www.symantec.com/business/support/index?page=content&id=HOWTO24128
07-11-2011 06:44 AM
I do
07-11-2011 06:59 AM
See here, and try the suggestions:
http://www.symantec.com/business/support/index?page=content&id=TECH64095
If all the privileges have been given to the BE user and if still the backup fails with the same error:
Reason 2: The Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI CDO) installed on the Exchange 2007 server is corrupt
Reason 3: When backing up Exchange 2007, the version/patch level of Microsoft Exchange Management Tools installed on the Exchange Server and Media Server (Required for Granular Restore Technology backups) does not match
Reason 6: Exchange 2007 is running on a Windows 2008 Server, in the backup selection list Information Store is not the first resource to be backed up for the Exchange Server and job is targeted to tape device
Reason 8: If the Backup Job is going to Tape, MAPI may not be functioning correctly preventing successful authentication to the Exchange Database or Mailboxes.
07-11-2011 07:21 AM
Thanks but i have been through that document already and tried all the suggestions.
07-11-2011 07:34 AM
Then I think it is better to open a case with Symantec support. They can do some more troubleshooting then we.
07-11-2011 07:37 AM
ok will do, thanks for all your efforts though.
07-11-2011 07:40 AM
And please post your results here, they may help someone in the future !