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HP Dat72 can only back up 24gig

jimmiebrown
Not applicable
I have a Dat 72 that thinks it's a Dat40.. The most I can backup using official HP Dat72 (DDS-5) tapes is 24gig.  I have backup Exec 10.1 with SP3 and installed the newest tape device drivers.  It's weird... If you look at devices.. the the properties of a new tap it shows a capacity of 20gig.   I'm stumped.. I know that a Dat 72 should be natively backing up 36gig.  What am I missing here?  I went in to devicew manager and confirmed that the driver being used is a Symantec driver.
 
When I look at the properties of the tape drive in Backup Exec it shows the correct C7438a.. and under media types the highest it shows is DDS-4 20gb
 
Help! Help!
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