Hotfix 13, 15, and 16 won't install.

[Patrick_Wambach]

I have tried unsuccesfully for the last 2 weeks to install these 3 hotfixes.  Every time the installer roll back any changes that could have been made.  I have tried updating using LiveUpdate and I have even tried manually downloading and installing.  Neither works.  I have also tried stopping all the backup exec services and SQL svr services with no luck either.  Any help would be appreciated.  I am running Backup Exec for Windows 11d on a Windows 2003 R2 SP1 server with a Quantum DLT-S4 Superloader 3 tape backup system.

[Joshua_Small]

Hi Patrick,

Are you by chance using RDP for this install?

Try it from the server console and see how you go.

[Greg_Meister]

In addition to installing directly on the console, log on as a local admin as well, to make sure there aren't any pesky permissions issues.

Greg

[Patrick_Wambach]

We are directly logged into the Server (not through RDP) and we are using a domain admin account which also has local admin rights.  Does the installers create a log somewhere, its not in the eventvwr.

[Dennis_Thornton]

Try C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate for LiveUpdate download/installs.