Impossible to restore - Catalog task never end

[bvincent69100]

Hello everybody,

We use BE 10.0 and we face to a disaster.

The last backup are OK but after reinstalling our server and BE 10, when we want to catalog the tape (the inventory task is OK), the task take 18:00 and more so we stop it and we don't see any data.

Is someone know an issue to this problem ?

Is there a solution to get our data back from an other tool ?

Thanks.

Kind Regards.

Benjamin.

[AmolB]

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[DoubleEM]

Hi Benjamin,

Please try this and kindly update the result...

After the inventory, highlight the tape and right click. You should able to see "restore date". Click on it and you can see the images available on the tape. Try to restore from it...

Good luck. Thank you

[Ken_Putnam]

The last backup are OK but after reinstalling our server and BE 10, when we want to catalog the tape (the inventory task is OK), the task take 18:00 and more so we stop it and we don't see any data.

Did you use software compression on  the backup?  if not, try shutting down all BackupExec services and then catalogue the tape with NTbackup, and restore the catalog directory. 

Restart BackupExec and after an inventory, you should be able to restore

[Carlos_Quiroga]

Dear Sir:

It might be possible that you have recovered your Backup Exec installation using the old catalogs directory. If this is the case (or even if it is not), please follow the below procedure to rebuild your catalogs correctly:

1. Remove the tapes from the BE Graphical Environment:

a. Associate the tapes with the Retired Media media set.

b. Right click and delete them.

2. Go to Tools - Options - Catalogs and UNCHECK:

a. "Request all media in the sequence..."

b. "Use storage based..."

3. Restart the Backup Exec services.

4. Do a inventory of your library or of your stand alone tape drive.

5. Catalog the tapes one by one. If using a standalone drive, inventory each one first.

This procedure is called a "long catalog" and forces BE to rebuild its catalog. Unless there is a physical problem with your tapes, this should get your restores working.