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Inconsistent bar code reading with Dell PV-124T

Yesterday_s_Fis
Level 2
Hello.  I'm having a problem with bar codes.  I'm using a Dell PV-124T on Small Business Server 2003 with BE 11d.  I have tapes in all 8 slots in the magazine and all the barcodes are completely affixed to each tape in the correct position.  The problem is that in Backup Exec, under Devices when I examine the slots, barcode values are only displayed for slots 1, 5 and 7.  I've scanned, imported, inventoried, powered-down the device, restarted the server, applied all the hotfixes, disabled and re-enabled the device, but to no avail.  Any insight into the issue would be much appreciated.
3 REPLIES 3

Patty_McGowan
Level 6
Employee
Unfortunately, there is not much that can be done in Backup Exec.
This information comes from the library, it is stored in memory and sent to BE.
 
I would suggest contacting Dell.
 
Patty

Yesterday_s_Fis
Level 2
Nuts!  I was hoping that wasn't the case, but somehow I knew that's what it going to come down to.  Thanks, Patty.

Patty_McGowan
Level 6
Employee
Your welcome.
Sorry I didn't have better news for you.
Enjoy your weekend.
Patty