SharePoint Netbackup Error (The database is inconsistent)

[SvenCao]

Hello,

I'm trying to backup the SharePoint 2013 with Netbackup 7.5.0.6.

SharePoint Server use Windows 2012 Standard.

Database Server use Windows 2008 R2 sp1 with MSSQL 2012 Enterprise

I give a Domain account System Admin role and local Admin role on Database Server, and Farm Admin and local Admin on SharePoint Server.

I also give these permissions "Replace a process level token", "Debug Programs", "logon as a service" and "allow log on locally" on both Servers.

And changed NetBackup Client Service Account, legacy Client Service and Legacy Network Service to this Domain account on both Servers.

this account has been also inputed into the Windows Client - SharePoint section.

On both Servers I turned off the firewall.

I unchecked the "Enable Granular Recovery" box.

But when I ran this, I also met this problem:

26.06.2014 12:46:19 - Info nbjm (pid=31070) starting backup job (jobid=80992) for client SharePoint-Server, policy 08_sharepoint_1, schedule Full

26.06.2014 12:46:19 - Info nbjm (pid=31070) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=80992, request id:{1B010F00-FD1F-11E3-A5A2-8455757C2636})

26.06.2014 12:46:19 - requesting resource Disk_Storage_Unit_1

26.06.2014 12:46:19 - requesting resource Master-Server.NBU_CLIENT.MAXJOBS.SharePoint-Server

26.06.2014 12:46:19 - requesting resource Master-Server.NBU_POLICY.MAXJOBS.08_sharepoint_1

26.06.2014 12:46:19 - granted resource  Master-Server.NBU_CLIENT.MAXJOBS.SharePoint-Server

26.06.2014 12:46:19 - granted resource  Master-Server.NBU_POLICY.MAXJOBS.08_sharepoint_1

26.06.2014 12:46:19 - granted resource  MediaID=@aaaab;Path=/mnt/data/Disk_Storage_Unit_1;MediaServer=Master-Server

26.06.2014 12:46:19 - granted resource  Disk_Storage_Unit_1

26.06.2014 12:46:19 - estimated 0 kbytes needed

26.06.2014 12:46:19 - Info nbjm (pid=31070) started backup (backupid=SharePoint-Server_1403779579) job for client SharePoint-Server, policy 08_sharepoint_1, schedule Full on storage unit Disk_Storage_Unit_1

26.06.2014 12:46:19 - started process bpbrm (pid=18566)

26.06.2014 12:46:19 - connecting

26.06.2014 12:46:20 - connected; connect time: 0:00:00

26.06.2014 12:46:33 - Info bpbkar (pid=3100) Backup started

26.06.2014 12:46:33 - Info bpbrm (pid=18566) bptm pid: 18576

26.06.2014 12:46:33 - Info bptm (pid=18576) start

26.06.2014 12:46:33 - Info bptm (pid=18576) using 262144 data buffer size

26.06.2014 12:46:33 - Info bptm (pid=18576) using 30 data buffers

26.06.2014 12:46:33 - Info bptm (pid=18576) start backup

26.06.2014 12:46:33 - Info bptm (pid=18576) backup child process is pid 18581

26.06.2014 12:46:33 - begin writing

26.06.2014 12:46:35 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\ConfigurationV5-DB (DATABASE-SERVER/SharePoint_Config)\SharePoint_Config (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:46:45 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\Gemeinsame Dienste\Gemeinsame Dienstanwendungen\Secure Store Service Application\Services-DB 1 (DATABASE-SERVER/Secure_Store_Service_DB)\Secure_Store_Service_DB (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:46:47 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\Gemeinsame Dienste\Gemeinsame Dienstanwendungen\PerformancePoint Service\Services-DB 1 (DATABASE-SERVER/PerformancePoint Service_DB)\PerformancePoint Service_DB (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:46:49 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\Gemeinsame Dienste\Gemeinsame Dienstanwendungen\Managed Metadata Service\Services-DB 1 (DATABASE-SERVER/Managed Metadata Service_DB)\Managed Metadata Service_DB (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:46:51 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\Gemeinsame Dienste\Gemeinsame Dienstanwendungen\App Management\Services-DB 1 (DATABASE-SERVER/App_Management_DB)\App_Management_DB (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:46:53 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\Gemeinsame Dienste\Gemeinsame Dienstanwendungen\Machine Translation\Services-DB 1 (DATABASE-SERVER/Machine_Translation_DB)\Machine_Translation_DB (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:46:56 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\Gemeinsame Dienste\Gemeinsame Dienstanwendungen\Subscription Setting Service Application\Services-DB 1 (DATABASE-SERVER/Subscription Settings Service_DB)\Subscription Settings Service_DB (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:46:59 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\Gemeinsame Dienste\Gemeinsame Dienstanwendungen\Word Automation Services\Services-DB 1 (DATABASE-SERVER/Word Automation_DB)\Word Automation_DB (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:47:01 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\Gemeinsame Dienste\Gemeinsame Dienstanwendungen\User Profile Service\Services-DB 1 (DATABASE-SERVER/Social DB)\Social DB (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:47:02 - Warning bpbrm (pid=18566) from client SharePoint-Server: WRN - can't open object: Microsoft SharePoint Resources:\Gemeinsame Dienste\Gemeinsame Dienstanwendungen\User Profile Service\Services-DB 2 (DATABASE-SERVER/Profile DB)\Profile DB (BEDS 0xE000FE3D: The database is inconsistent.)

26.06.2014 12:47:02 - Info bpbrm (pid=18566) from client SharePoint-Server: TRV - last message being suppressed after 10 occurrences

26.06.2014 12:47:34 - Error bpbrm (pid=18566) from client SharePoint-Server: ERR - failure reading file: Microsoft SharePoint Resources:\Services\Diagnosedienst für Microsoft SharePoint Foundation/Metadata (DATABASE-SERVER/a79e236c-02c4-4644-8822-60ee16cfe8f4)\Metadata (BEDS 0xE000FEA9: The Backup Exec data store encountered a problem during the operation. See the job log for details.)

26.06.2014 12:47:40 - Error bptm (pid=18581) system call failed - Connection reset by peer (at child.c.1298)

26.06.2014 12:47:40 - Error bptm (pid=18581) unable to perform read from client socket, connection may have been broken

26.06.2014 12:47:40 - Error bptm (pid=18576) media manager terminated by parent process

26.06.2014 12:47:40 - Error bpbrm (pid=18566) could not send server status message

26.06.2014 12:47:40 - Info bpbkar (pid=3100) done. status: 13: file read failed

26.06.2014 12:47:40 - end writing; write time: 0:01:07

file read failed  (13)

Can anyone help me?

Thanks a lot.°

[Marianne]

It seems there are additional rights and permissions needed on SQL server.

See this TN: http://www.symantec.com/docs/TECH146218

[SvenCao]

Hello,

I have checked this TN. And everything is configured on both servers.

Have you any new idea?

[Marianne]

I could only find another forum post with the same error - nothing in Symantec KB that is publicly available.

https://www-secure.symantec.com/connect/forums/trying-setup-sharepoint-option-netbackup-6531-sharepo...

Unfortunately this forum post was never solved.

Probably time to log a Support call...

Have logs ready.
(List of logs can be found in NBU for Sharepoint Admin Guide.)

[SvenCao]

thanks