Are you using incremental based on modified time or archive bit? In order to select data for backup Incremental will need to use one of these as references. So, if using archive bit, verify that before incremental backup, the archive bit is turned on, on the files being backed up. If archive bit is turned off, Incremental backup would not backup that file, considering that it has not changed. Also, the modified time of the file must be later than the full backup, for incremental to consider it as modified. Again, make sure both incremental and full are using same selection list, if using modified time as your reference attribute.
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Thanks