Installation Remote agent fails on 2003 x64 server with Xeon Cpu

[Donald_Nono]

Hi all,

Were having problems installing Remote agent on a Server 2003 x64 with Dual Xeon Cpu's with hypertrading support.
Trying to install it from our NT40 BackupExec 9.1 Media server, using the \Program Files\VERITAS\BackupExec\NT\Agents\RANT64 directory/methode
as written in document: http://ftp.support.veritas.com/pub/support/products/Backup_Exec_for_WindowsNT/262076.pdf
Mapping drive letter and running setupaa64.cmd shows a short cmd box and nothing happens, running setup.exe results in Windows error message "This installation package is not supported by this processor type. Contact your product vendor...
Already installed SP1 for Server 2003

No succes, the log file reports


=== Verbose logging started: 06-Feb-06 10:58:14 Build type: SHIP UNICODE 3.01.4000.2435 Calling process: C:\WINDOWS\system32\MSIEXEC.EXE ===
MSI (c) (B8:4C) : Resetting cached policy values
MSI (c) (B8:4C) : Machine policy value 'Debug' is 0
MSI (c) (B8:4C) : ******* RunEngine:
******* Product: R:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant64\VERITAS Backup Exec Remote Agent for Windows Servers.msi
******* Action:
******* CommandLine: **********
MSI (c) (B8:4C) : Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (B8:4C) : Grabbed execution mutex.
MSI (c) (B8:4C) : Cloaking enabled.
MSI (c) (B8:4C) : Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (B8:4C) : Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (04:00) : Grabbed execution mutex.
MSI (s) (04:0C) : Resetting cached policy values
MSI (s) (04:0C) : Machine policy value 'Debug' is 0
MSI (s) (04:0C) : ******* RunEngine:
******* Product: R:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant64\VERITAS Backup Exec Remote Agent for Windows Servers.msi
******* Action:
******* CommandLine: **********
MSI (s) (04:0C) : Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (04:0C) : Machine policy value 'DisableUserInstalls' is 0
MSI (s) (04:0C) : File will have security applied from OpCode.
MSI (s) (04:0C) : Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (04:0C) : SOFTWARE RESTRICTION POLICY: Verifying package --> 'R:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant64\VERITAS Backup Exec Remote Agent for Windows Servers.msi' against software restriction policy
MSI (s) (04:0C) : SOFTWARE RESTRICTION POLICY: R:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant64\VERITAS Backup Exec Remote Agent for Windows Servers.msi has a digital signature
MSI (s) (04:0C) : SOFTWARE RESTRICTION POLICY: R:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant64\VERITAS Backup Exec Remote Agent for Windows Servers.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (04:0C) : End dialog not enabled
MSI (s) (04:0C) : Original package ==> R:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant64\VERITAS Backup Exec Remote Agent for Windows Servers.msi
MSI (s) (04:0C) : Package we're running from ==> C:\WINDOWS\Installer\1e16764c.msi
MSI (s) (04:0C) : APPCOMPAT: looking for appcompat database entry with ProductCode '{833EFD99-9A68-4758-929E-995433B052C0}'.
MSI (s) (04:0C) : APPCOMPAT: no matching ProductCode found in database.
MSI (s) (04:0C) : MSCOREE not loaded loading copy from system32
MSI (s) (04:3C) : Generating random cookie.
MSI (s) (04:3C) : Created Custom Action Server with PID 1400 (0x578).
MSI (s) (04:98) : Running as a service.
MSI (s) (04:98) : Hello, I'm your 32bit Impersonated custom action server.
MSI (s) (04:0C) : Note: 1: 1708
MSI (s) (04:0C) : Note: 1: 2729
MSI (s) (04:0C) : Note: 1: 2729
MSI (s) (04:0C) : Product: VERITAS Backup Exec Remote Agent for Windows Servers -- Installation failed.

MSI (s) (04:0C) : MainEngineThread is returning 1633
MSI (s) (04:00) : Destroying RemoteAPI object.
MSI (s) (04:3C) : Custom Action Manager thread ending.
This installation package is not supported by this processor type. Contact your product vendor.
R:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant64\VERITAS Backup Exec Remote Agent for Windows Servers.msi
MSI (c) (B8:4C) : Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B8:4C) : MainEngineThread is returning 1633
=== Verbose logging stopped: 06-Feb-06 10:58:15 ===


Well thats the complete story, hope anyone can help us out, but we probably have to buy us a new BackupExec V10 version


Regards,
Donald

[Mike_Alfano]

I was looking for an "official" solution from Symantec/Veritas but am finding that they are difficult to get answers from and don't expect to hear an answer on this from them.

I will give them another day and if I don't hear from them I will try this solution.

[Donald_Nono]

Forget it Mike,

I think you'll have to do it on your own
Symantec service is not the same as Veritas service

Symantec is a MMLS company
More Money Less Service

[Gauri_Ketkar]

Hi,

Thank you for the Update !

we suggest you to log an enhancement request for the desired feature:

http://enhancement.veritas.com


revert for any further Query
Hope this will help you


Thank you
Gauri