Installing problem with version 10.0

[Alex_Schmidt]

Dear Support,

we actually get a problem with our Veritas Backup Exec 10.0 for Windows.
We can`t start the setup.exe without getting a runtime error. We also get this error with the vxvalidate.exe.

The runtime errors can be seen at:
http://www.abwicklungsservice.de/edv/e1.bmp
http://www.abwicklungsservice.de/edv/e2.bmp

Thanks,

Alex

[Alex_Schmidt]

I forgot to say, we run a Windows 2000 Server with Veritas Vers. 8.6 running on it.

Thanks,

Alex

[priya_khire]

Hello,

Are you running an upgrade from 8.6? What is your OS?

Check the following:

- install MDAC 2.8 from the link below:
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en

- also check the rights to the account used during install. Ensure that it is the domain admin account.

- if the issue persists, also look for errors in the Windows event logs.

Note that the Email support is available for install related cases. So you can contact our email team with the bkupinst and MSDE_BKUPEXEC logs in order to get the problem resolved.

Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

Regards.