Inventory & Erase function result in "system service is not responding."

[Tim_Anderson_2]

Basically as the title states.  When I attempt to inventory a drive or Erase a drive it ends up with "The job failed with the following error: The Backup Exec job engine system service is not responding".  I made sure my Symantec AntiVirus Tamper was disabled.  Disabled auto-protect.  Rebooted.  Did a little dance.  Tried again.  Still the same issue.

Drive is a Powervault 110T LTO3

[Patty_McGowan]

Hi Tim,

Are you seeing any errors in the System log?

Do you have any problems during your backups?

[Steve_Mullenix]

Are the primary (3) BE services starting correctly at boot? Do they stop when you run the jobs in question?

[Tim_Anderson_2]

All backups have been going just fine.  This only happens during a Inventory or erase disk function on the tape drive.

Everything is clean when the system boots up and starts up.  When I do attempt to erase it will run for a few minutes, then the job list will show it as red.  When I let it sit it pops the following error up.

"Erase Drive 00007 -- The job failed with the following error: The Backup Exec job engine system service is not responding."

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At the same time the following appears in eventlogger:

Backup Exec Alert: Job Failed
(Server: "BACKUP") (Job: "Erase Drive 00007") Erase Drive 00007 -- The job failed with the following error: The Backup Exec job engine system service is not responding.
 

[Patty_McGowan]

Nothing shows in the system log?

How about running an inventory of a Backup 2 Disk folder?

Does that have the same results?

Also, does the Job engine crash?  Do you have to restart it manually?

[Tim_Anderson_2]

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@Patty McGowan wrote:

Nothing shows in the system log?

How about running an inventory of a Backup 2 Disk folder?

Does that have the same results?

Also, does the Job engine crash?  Do you have to restart it manually?

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Nothing in System log shows at that time when it happens.

Just ran a inventory of Backup 2 Disk.  It failed the same way with the same error.

I do not have to restart the job engine.  It just stops responding. 

[Patty_McGowan]

Tim,

If it happens when you are running it to disk too, it appears that the Backup Exec Job Engine and the Backup Exec Device and Media Service are having a problem working together.

I would suggest first to ensure that they are running as the same account in services, should be the Domain Admin Account.

If they are running as the same account, I would run a repair install.

Hope this helps.

Patty