Issues with backup to disk

[wingnut144]

I found a good article that explained how to set up my backup to disk, and then to tape option.

I set up a share on a server (as a test) and made sure that it was able to be seen by BE 2010.  Created my backup to disk, accepted all the default properties, and then created my policy.

When I run a test, I'm getting:

Credentials Check
Device       : \\COMBOIFS01.ics.idaho.gov, \\COMBOIFS01.ics.idaho.gov\dept$
Check status : Success
Device       : \\COMBOIFS03.ics.idaho.gov, \\COMBOIFS03.ics.idaho.gov\dept$
Check status : Success
Device       : \\COMBOIFS01.ics.idaho.gov, \\COMBOIFS01.ics.idaho.gov\home$
Check status : Success

Media Capacity Check
Device                   : Test Folder
Online append capacity   : 0.000 MB
Online overwrite capacity: 0.000 MB
Total append capacity    : 0.000 MB
Total overwrite capacity : 4,096 MB
Capacity check status    : Failed
Miscellaneous            : 

Media Check
Online media check   : Insufficient online or nearline media is available to start job.
Overwrite media check: There is no media online or nearline that can be overwritten or the job has been marked append/terminate.
Media check status   : Failed

Backup job name : Home Incremental-BackupToDisk-BackupToDisk_Template
Test run status : Fail
Media protection: Overwrite
Target device   : Test Folder
Target media    : Full
Total byte count: 38,173,301,836
 

I'm new the backup to disk feature, so any help would be appreciated.......
Thanks,
Steve

[ZeRoC00L]

Are you sure the SHARE permissions on dept$ is configured with Changed rights for the BE Service account ?

[wingnut144]

I'm not sure I understand your comment/question.....can you clarify?

[ZeRoC00L]

On server: COMBOIFS01 you have created a share dept$ to write your backup to, can you please check hte permisions of this share if it is configured for read/write or Full Control for the Backup Exec service account.

Normally when you create a share (with Windows 2008) it is shared to everyone, but only read access.

[wingnut144]

Actually COMBOIFS01 is the server I'm trying to back up, not write the backup to. 

That would be another server, and yes, I did add the service account with full permissions.

[ZeRoC00L]

Ah sorry, my mistake.

For some reason BE is unable to write to your backup2disk folder.

Can you explain your setup a bit more in detail ?

(where is you B2Disk folder located)

[ZeRoC00L]

Please note there is also a B2disk test tool:

http://www.symantec.com/business/support/index?page=content&id=TECH69107

[wingnut144]

I have the backup to disk set up on another one of my servers, so its listed as \\comboiwb03\ with a directory called BE_Staging shared out, and the service account has been given access to the share with full permissions.

[ZeRoC00L]

As a test, can you make a B2D folder on your Backup Exec Media server and try if that works fine ?

[wingnut144]

I was just getting ready to mention that I tried it on the folder on the same machine that BE is running on, and had the same error....

[wingnut144]

Well, I ran the test tool, and here's what it came back with.  It appears that it SHOULD be working except for 1 failure, so I'm confused as what to do next........

Steve

Make of the unit being tested [UNKNOWN]
: HP
Model of the unit being tested [UNKNOWN]
:
Firmware revision of the unit being tested [UNKNOWN]
:
Provide a local drive or UNC path to test*
: \\comboiwb02\BackupExec_Disk
User name [current logged on user]
: administrator
Password
:

02/03/11 16:10:26
02/03/11 16:10:26 System Information:
02/03/11 16:10:26       Memory Load          : 37%
02/03/11 16:10:26       Total Physical Memory: 2,045 MB
02/03/11 16:10:26       Free Physical Memory : 1,286 MB
02/03/11 16:10:26       Total Page File      : 3,949 MB
02/03/11 16:10:26       Free Page File       : 3,334 MB
02/03/11 16:10:26       Total Virtual Memory : 2,047 MB
02/03/11 16:10:26       Free Virtual Memory  : 2,024 MB
02/03/11 16:10:26
02/03/11 16:10:26 Test Parameters:
02/03/11 16:10:26       Role    : Backup To Disk
02/03/11 16:10:26       Make    : HP
02/03/11 16:10:26       Model   : UNKNOWN
02/03/11 16:10:26       Firmware: UNKNOWN
02/03/11 16:10:26       Location: \\comboiwb02\BackupExec_Disk\B2DTestDir
02/03/11 16:10:26       Username: .\administrator
02/03/11 16:10:26
02/03/11 16:10:26       File Count      : 10,000 files
02/03/11 16:10:26       Buffer size     : 65,536 bytes
02/03/11 16:10:26       Mapped file size: 1,048,576 bytes
02/03/11 16:10:26       IO File Size    : 4,296,015,872 bytes
02/03/11 16:10:26       Required Space  : 4,339,073,024 bytes
02/03/11 16:10:26
02/03/11 16:10:27 Path Validation
02/03/11 16:10:27       ===> PASSED
02/03/11 16:10:27 Create Directory
02/03/11 16:10:27       ===> PASSED
02/03/11 16:10:27 Disk Space
02/03/11 16:10:27       ===> PASSED
02/03/11 16:10:27 Volume Information
02/03/11 16:10:27       ===> PASSED
02/03/11 16:10:27 Query DOS Devices
02/03/11 16:10:30       ===> PASSED
02/03/11 16:10:30 Traverse Volume Info
02/03/11 16:10:30       ===> PASSED
02/03/11 16:10:30 Memory Mapped Files
02/03/11 16:10:30       ===> PASSED
02/03/11 16:10:30 Reparse Points
02/03/11 16:10:30       ===> PASSED
02/03/11 16:10:30 Sparse Files
02/03/11 16:10:30       ===> PASSED
02/03/11 16:10:30 B2D Pre-allocation
02/03/11 16:11:34       ===> FAILED - Unable to write data buffer at end of file
: (0x79) The semaphore timeout period has expired.
02/03/11 16:11:34
02/03/11 16:11:34 Random IO
02/03/11 16:11:42       ===> PASSED
02/03/11 16:11:42 Default B2D Configuration
02/03/11 16:24:44       ===> PASSED
02/03/11 16:24:44 Read buffer B2D Configuration
02/03/11 16:37:47       ===> PASSED
02/03/11 16:37:47 No write buffering B2D Configuration
02/03/11 16:50:49       ===> PASSED
02/03/11 16:50:49 File Handles
02/03/11 16:50:59       ===> PASSED
02/03/11 16:50:59 Cleanup Directory
02/03/11 16:51:10       ===> PASSED
02/03/11 16:51:10
02/03/11 16:51:10 Total Tests Run: 16
02/03/11 16:51:10 Passed: 15
02/03/11 16:51:10 Failed: 1
02/03/11 16:51:10 Warned: 0
02/03/11 16:51:10
02/03/11 16:51:11
02/03/11 16:51:11 Final Analysis:
02/03/11 16:51:11 ---------------
02/03/11 16:51:11 Path Validation - PASSED
02/03/11 16:51:11 Create Directory - PASSED
02/03/11 16:51:11 Disk Space - PASSED
02/03/11 16:51:11 Volume Information - PASSED
02/03/11 16:51:11 Query DOS Devices - PASSED
02/03/11 16:51:11 Traverse Volume Info - PASSED
02/03/11 16:51:11 Memory Mapped Files - PASSED
02/03/11 16:51:11 Reparse Points - PASSED
02/03/11 16:51:11 Sparse Files - PASSED
02/03/11 16:51:11 B2D Pre-allocation - FAILED - Unable to write data buffer at e
nd of file: (0x79) The semaphore timeout period has expired.
02/03/11 16:51:11       The test was unable to preallocate file space by
02/03/11 16:51:11       positioning to the end of file and writing a single
02/03/11 16:51:11       data buffer.  B2D preallocation will not be supported
02/03/11 16:51:11       on this appliance and the B2D device should have this
02/03/11 16:51:11       feature turned off.
02/03/11 16:51:11 Random IO - PASSED
02/03/11 16:51:11 Default B2D Configuration - PASSED
02/03/11 16:51:11 Read buffer B2D Configuration - PASSED
02/03/11 16:51:12 No write buffering B2D Configuration - PASSED
02/03/11 16:51:12 File Handles - PASSED
02/03/11 16:51:12 Cleanup Directory - PASSED
02/03/11 16:51:12
02/03/11 16:51:12 One or more of the tests have failed.  As configured, the
02/03/11 16:51:12 appliance will not be compatible with Backup Exec B2D
02/03/11 16:51:12 technology.  Please contact the hardware vendor with the test
02/03/11 16:51:12 results in order to troubleshoot the compatibility problems
02/03/11 16:51:12 with the Backup Exec software.
02/03/11 16:51:12
02/03/11 16:51:12 The results of this test have been placed into the following
02/03/11 16:51:12 log file:
02/03/11 16:51:12
02/03/11 16:51:12   C:\Documents and Settings\All Users\Application Data\Symante
c\Backup Exec\Logs\B2DTest.log
02/03/11 16:51:12
02/03/11 16:51:12 Please include this log file in any communication with your
02/03/11 16:51:12 vendor or Symantec Technical Support.
02/03/11 16:51:12
02/03/11 16:51:12 If you have any additional questions please review the
02/03/11 16:51:12 knowledge base article for this tool online at the Symantec
02/03/11 16:51:12 product support site:
02/03/11 16:51:12 http://entsupport.symantec.com/umi/v-275-10000

[Kiran_Bandi · Accepted solution]

Refer the following article and try the workaround mentioned in that.

http://www.symantec.com/docs/TECH24217

Hope this helps..

Regards..

[Kiran_Bandi]

Hi wingnut,

Any update here?

Is your issue resolved?

Regards...

[wingnut144]

Yep, all seems to be working ok now, backups are being sent to the 2nd server's hard drives, so that's a good thing......we'll see what happens when the "append" happens tonight......

[Kiran_Bandi]

Cheers Mate...