Job Failed. File was not found, or could not be accessed. Citrix profiles

[keatho]

Hi,

I have a job that backs up a Citrix XenApp 6.5 server that is either 'failing' or 'backing up with exceptions'.

See below for the errors i am getting.

I'm thinking that these files are either locked when Backup Exec is trying to run the backup,

or

The user has looged off Citrix (deleting the profile on logoff) and Backup Exec cant find the file because it is no longer on the server.

Has anyone had this before ?

Errors...

File Users\"username"\AppData\Local\Microsoft\Office\15.0\OfficeFileCache\CentralTable.accdb was not...
File Users\"username"\AppData\Local\Microsoft\Office\15.0\OfficeFileCache\CentralTable.laccdb was no...
File Users\"username"\AppData\Local\Microsoft\Office\15.0\OfficeFileCache\CentralTable.ini was not f...
File Users\"username"\AppData\Local\Microsoft\Office\15.0\OfficeFileCache\FSD-CNRY.FSD was not found...
File Users\"username"\AppData\Local\Microsoft\Office\15.0\OfficeFileCache\LocalCacheFileEditManager\...
File Users\"username"\AppData\Local\Microsoft\Office\15.0\OfficeFileCache\LocalCacheFileEditManager\...
File Users\"username\AppData\Local\Microsoft\Office\15.0\OfficeFileCache\LocalCacheFileEditManager\F...
V-79-57344-33967 - The directory or file was not found, or could not be accessed.

None of the files or subdirectories contained within will be backed up.

Thanks in advance!

[CraigV]

...have you turned on Advanced Open File Option? If not, do so and try it again.

Thanks!

[keatho]

Hi CraigV,

Advanced open file is turned on already. I have attached a screenshot of the settings.

Thanks,

[pkh]

It could be the the disk is corrupted. Use a command prompt and run chkdsk /f on the disk

[keatho]

Hi,

I will need to arrange a suitable time to run the chkdsk as it will be required to run on reboot.

Do you know if this issue is being caused by the Citrix user profile being cleared on logoff, and backup exec still thinking the files exist and need to be backed up?

Thanks