08-08-2013 12:25 PM
I am getting this error on several of my backups. It is as follows:
"[serverbackupjobname] -- The job failed with the following error: A failure occurred accessing the SnapShot handle."
I am not using the ADvanced Open File Option . The same agent was installed on all of my servers at the same time. This is Backup Exec 2012 Version 14.0 Rev. 1798 (64-bit) SP2
Thanks again my friends
Cathy
08-08-2013 12:31 PM
what are you backing up??... what O.S is running on the machine that youre backing up? and what is the final error code being thrown by B.E??.
08-08-2013 12:45 PM
also take a look at this article that explains the error and the solution. This article is for a older version of Backup Exec but its possibly still relevant http://www.symantec.com/docs/TECH37553
08-08-2013 12:53 PM
Awesome article above but please note that if the server that youre backing up is Windows 2008 and above it Will use Microsoft VSS to take a snapshot of the resource whether you have checked AOFO or not..
08-08-2013 01:10 PM
To Donald:
I have six servers that have this error message:
Server1 - 2003 R2 Std. Edition SP2
Server2 - 2008 RS Std. Edition SP1 (virtual machine)
Server3 - 2003 Enterprise Edition SP2 (virtual machine)
Server4 - 2003 R2 Std. Edition SP2 (virtual machine)
Server5 - 2008 R2 Enterprise Edition SP1 (Hyper-V host)
Server6 - 2003 Enterprise Edition SP2
The only error codes are from the Event Log: EventID 34113 BAckup Exec
The backup server is: 2008 R2 STandard Edition SP1
Hope this is enough information.
Cathy
08-08-2013 01:12 PM
I do not use the Open Agent at all. That is all I could see from this article.
Thanks much
Cathy
08-08-2013 03:59 PM
Cathy,
What type of files are you backing up? When did this start? It's possible that something in the selection list may have gotten corrupted. Since there are several machines, take one or two and recreate the job. Also have these machines been rebooted recently? If not then see if a reboot clears the error.
08-12-2013 04:30 AM
...turn on AOFO and see if you get this error Cat!
Thanks!
08-13-2013 04:33 AM
Cathy,
Could you provide the job log for anyone of those failed servers?
Thanks,
Praveen
08-14-2013 08:27 AM
I am attaching the log file from one of the servers that is getting this message.
Thanks
Cathy
08-14-2013 08:28 AM
Craig:
I turned on the AOFO and I still get the error.
Cathy