03-05-2013 03:50 AM
Hello
We currently run BE2010 R3 - fully updated, on a Windows Server 2003 which is acting as a DFS server and primary data server.
The setup is the same for all three of our offices.
For the past 2 weeks BackExec has not been "behaving itself" and working as it should, quietly working away processing 2 differential jobs a day with a backup to disk job.
The 2 jobs are data and Enterprise vault/Exchange and the backup to disk is the sharepoint database. this backup to disk then backs up to the data job.
at the end of the week we do a Full data backup and a full EV/Exchange job.
After running for 2 weeks back exec started generating errors on all the jobs that we run.
Jobs were reporting the status as "missed" but then another job entry in the job monitor showed as "recovered" and appears to have completed the backup job. This is the case for the EV/Exchange job and the Sharepoint B2D but the data job failed outright as it is reporting as having missed its timeslot during which as far as I can tell nothing else was running.
There are several event log entries in Windows event logs relating to backup exec services failing
"Event Type: Error
03-05-2013 12:20 PM
To fix the "Process bengine.exe requested memory dump but the maximum number of memory dumps has already been reached." error, you need to delete some of the old dmp files from the BEDBG folder or by running "bedbg --max 20" (or whatever number you like).
I cannot explain why bengine is failing, but I assume that if you open a tech support case, they will want fresh DMP files.
03-05-2013 11:04 PM
Are you backing up any DFSR data & VMs as well ? Would you pls list what updates are installed on Backup Exec...lasltly, as suggested as above, remove the older dmps from the BEDBG folder...once a new dmp is generated, please post it there else PM me.
03-06-2013 01:50 AM
Ok I Have cleared the BEDBG folder as suggested. - Thanks for that.
Yes, the data job is backing up DFSR data, but its backing it up from the local drive of the server rather than the DFS name space. This particular job is not backing up any VM's as we have a seperate job for Hyper-V that runs once a month for this.
after making my initial post, I restarted the services, and the tape device and last night the EV/exchange job completed correctly but the data job still failed. arranged for a server reboot out of hours early this morning.
Currently installed updates for this server are :
Service pack 2
Hotfix 180429, 176967, 191248, 194471 and 195395