Keep getting V-79-57344-33928 error in log

[Lars_Christians]

We have a customer running 10d with latest SP2 and updates. Running on a Windows 2000 SP4 Server.

Suddenly after restarting thier exchange server (Running Windows 2003 and Exchange 2003 SP2) 4 days ago we are getting lots of errors in the log reading for example:

Click an error below to locate it in the job log Backup- \\SERVER\Microsoft Exchange Mailboxes V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarcall Dan Smith from Attwood Corp to follow up on what we talked about before! He said he is interested in our system just to check back every 6 months or so.. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall Carter Sappington from Stanbury Uniforms. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall someone at PD to find out how the bands are made. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall Gary Wood from Aramark again if he has not returned your call He is in your database. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall Patsy Robertson (912)427-8734 from Ashley MFG. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall Dan Wright from Encompass Group. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarMeet with Scotty Depriest from RefrigiWear. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall Mr. McGinn from Castleford Tailors Corp to follow up on call see database. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall Mark Miller from FJM Inc.. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall Dennis Stanley from Guard Line. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall Mark Falcone from English American Tailoring see Database. V-79-57344-33928 - Access is denied. Access denied to file Adam Rosovsky Top of Information StoreCalendarCall Machinit on Monday and talk to the Office Manager the Receptionist told me. V-79-57344-33928 - Access is denied.

We have tried following:

* Download and install all updates for BE 10d
* Restarted servers
* Disable Antivirus in exchange server
* Enable anonymous
* Checked that the user taking backups through backupexec is domain admin & enterprise admin.

The strange thing is that it's only some mailboxes that we get this error on. Not all of them!


Have you any ideas ??

[shweta_rege]

Hello,



-- The mails on which you get the error Access is denied are they actually present in the inbox?



1. Ensure that the logon account used to connect to the Exchange mailboxes has Exchange Full Admin rights.

Set the default account in Backup Exec under Network | Logon Accounts to the account that has full rights to Exchange.

2. Ensure the mailbox is not hidden - The mailbox must be seen in the GAL (Global Address List). This can be tested by composing a new mail message in outlook and clicking the 'To:' field. Should you not see the display name in this list it is hidden.

3. The Backup Exec service account must have its own mailbox that has been tested with Outlook prior to configuring mailbox backups. If the mailbox has not had mail traffic, it can be flagged as "Inactive" by Exchange. This can be corrected by simply sending this account mail.

4. When configuring mailbox backups, always log on as the Backup Exec service account.

5. The Backup Exec service account's mailbox must be unique to the organization. No other mailbox can share the first 5 characters in common with this mailbox in the entire organization. This can be tested by composing a new mail message and then in 'To:' field type the first 5 characters of the mailbox display name, then press , this should resolve the name, if a menu pops up, then there are multiple accounts which share these first 5 characters. The matching names should be changed or the BESA mailbox name should be changed to something unique.

6. Stop and re-start the Backup Exec services after making any of the above changes. Let us know the results of the steps performed. If the issue persists, then create a new account. Give this account Domain Admin and Exchange Full Administrator rights.

In order to back up and restore individual Exchange mailboxes and public folders, use System Manager utility to grant the Exchange Administrator role to the user account at the Administrative Group level (for all Administrative Groups if there is more than one).

At Backup Exec GUI, go to Network | Logon Accounts and add the new account. Use this account to connect to the Exchange mailboxes.



Related Documents:

Logon Account " " failed to access "\\SERVER\Microsoft Exchange Mailbox". Access Denied

http://support.veritas.com/docs/256313

http://support.veritas.com/docs/256313

How to configure a Microsoft Exchange 5.5 & 2000 individual mailbox backup: A comprehensive overview

http://support.veritas.com/docs/249456

When attempting to back up mailboxes, an error was encountered because the mailbox that is used to attach is not unique.

http://support.veritas.com/docs/262707

How to confirm that an Exchange mailbox name is unique within the Exchange organization when configuring VERITAS Backup Exec (tm) to back up Exchange mailboxes

http://support.veritas.com/docs/256537




Thank you,

Shweta