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Veritas.com
Support

License Downgrade

Chris_Salopek
Not applicable

‎10-06-2005 08:11 AM

I am running Backup Exec Server v9.1, and I recently purchased a Remote Agent License Key. I was told that I needed to buy a license for v10.0, and then I could downgrade the license to v9.1 by calling the support line. I tried calling the support line, but I don't believe we have a maintenance agreement, so they were unable to help me. Do you know how I can go about downgrading this license?? Do I have to purchase a support contract in order to do this??
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1 REPLY 1

Sharvari_Deshmu
Level 6

‎10-06-2005 09:41 AM

Hello,

For any purchase, upgrade or licensing issues, you can contact our Sales team as mentioned below:



Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
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