Loading Media

[smurai]

I am getting a "loading media" message on the job status of Veritas Backup Exec 9.1 and it never changes. I have cleaned my drive and inventory is sucessful.

Below is status of the media from yesterday.

General Media label: Tuesday 2010 Media description:   Used capacity: 37.8 GB Available capacity: 0 Total capacity: 37.8 GB Bytes written: 43.6 GB Compression ratio: 1.16:1

Management Creation date: 12/3/2009 1:59:17 PM Allocation date: 12/22/2009 11:00:13 PM Modification date: 12/23/2009 3:32:47 AM

Statistics Total bytes written: 61.8 GB Total bytes read: 1.63 MB Total mounts: 10 Total seeks: 51 Total hours in use: 6.4 Seek errors: 0 Soft read errors: 0 Hard read errors: 0 Soft write errors: 138 Hard write errors: 0

It looks like it went through to me from the modification date but job status still shows loading media and I am not getting any sort error messages or a failed message only loading media.

[pkh]

You got to check the Alerts for any message that BE is putting out and respond to those messages.  I would hazard a guess and say that BE is prompting you to insert an overwriteable tape.

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If this answers your question, please mark this as the solution.

[Dev_T]

Hello,

A time has come to perform a powercycle on the network

1  : Turn OFF the Server and the Library
2  : Disconnect the Library and turn ON the Server
3  : Turn OFF the Server and connect the Library
4  : Turn ON the Library and let it boot
5  : Turn ON the Server and check the Device Manager for the Library

Install the Symantec Drivers for the Drives : http://support.veritas.com/docs/273853

Check the Drivers for the Medium Changer : It must be Unknown Medium Changer (Microsoft Drivers)

[smurai]

Actually as of today the alert is please insert Tuesday media.

[smurai]

I am sorry what library are you referring too?

[Dev_T]

Is it a TAPE Library, a Stand alone External Drive OR an internal TAPE Drive?

[smurai]

It is an internal drive. After power cycling server I am now getting the message VxSvc_PercPro PERC 4/DI CONTROLLER 0, ARRAY DISK 0: 1 failed.

[smurai]

After power cycle I also ran a test job below are the results indicating that media capacity failed.

Job Log for TestRun 0041

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Completed status: Failed

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Job Information
Server name : NCNSERVER Job name : TestRun 0041 Job log : C:\Program Files\VERITAS\Backup Exec\NT\Data\BEX02838.xml Device name :

Test Run Job Information

Credentials Check Device : \\NCNSERVER, C: Check status : Success Device : \\NCNSERVER, \\NCNSERVER\<Utility Partition> Check status : Success Device : \\NCNSERVER, D: Check status : Success Media Capacity Check Device : All Drives Online append capacity : 0.000 MB Online overwrite capacity: 39,613 MB Total append capacity : 0.000 MB Total overwrite capacity : 197,102 MB Capacity check status : Failed Miscellaneous : Media Check Online media check : Media is online or nearline to start job. Overwrite media check: There is media online or nearline that can be overwritten. Media check status : Success Backup job name : Backup 16 Test run status : Fail, job will be held. Media protection: Overwrite Target device : All Drives (NCNSERVER) Target media : 2010 Total byte count: 65,049,243,648

Job Completion Status
Job started : Wednesday, December 30, 2009 9:45:40 AM Job ended : Wednesday, December 30, 2009 9:45:52 AM Final error: 0xa0008703 - Job failed running its test run. See logfile for details. Final error category: Job Errors Completed status: Failed