Logon Account Management empty

[Markus_Marquard]

Hello,

since a few days, my BE 91 installation is unable to backup from any agent (local and remote), the error message in the log is "access denied".

When opening the "Logon Account Management" window from BE admin tool i get only an empty list without any accounts.

When i try to create a new logon account with the same description as an (before) existing one i get an "already exists" error.

In the backup job definition itself the logon accounts are still displayed, but i cannot change them (again: empty list).

So it seems BE is hiding all logon accounts for some reason.

Has anyone any suggestions what to do?

Regards,
Markus

[Markus_Marquard]

I've fixed this myself doing the following:

1. Connect to the Media Server with MS SQL Enterprise Manager

2. Change to the BEDB database

3. Starting query analyzer

4. Query the table "loginaccounts" with

select * from loginaccounts

shows many entries with

ownershipid = '00000000-0000-0000-0000-000000000000'

5. Delete these entries with

delete from loginaccounts where ownershipid = '00000000-0000-0000-0000-000000000000'

Now everything is fine again...

Regards,
Markus

[tejashree_Bhate]

Hello,

Thankyou for the update. As your issue is resolved please let us know if we can mark this thread as assumed answered.
Thanks.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.